Whoever's managing this area please fire them. At 40 years of age I've never seen anything like it. We try to return the truck around 9:00 p.m. when we get to the location on maps it says you're here. You're standing in pitch blackness in an industrial area that has zero lighting. We ran into parked cars walking around. I have a bruise / hematogen on my calf because of The complete lack of any lighting whatsoever. It was so dark, that we had to drive to a store and buy flashlights. And then came back and scoured the block slash industrial area for your U-Haul center. After finding a sign on a fence and in the dark, we narrow it down to two giant industrial buildings, again pitch black. after wandering around the block for a good 15-20 minutes we finally found the U-Haul sign on the building that's about 3x3 ftÂ², again pitch black. We can go to drop the key off and it says to finish all your stuff on your app first. do you have any idea how hard it is to take pictures of a truck in complete pitch blackness? we had to use our flashlights to light everything up to take the pictures. and then even turn on the truck to light up the dash so we could take the pictures. There is not even a light at the sign or above the Dropbox. Other than not being able to find the place, a person's safety at night time dropping off this truck would be in huge jeopardy. This is where a thug would hang out to rob somebody in complete pitch blackness when returning their truck. Completely unsafe!!!!!!!!! Unbelievably unprofessional..... I would attempt to get a refund, but a company as unprofessional as this wouldn't bother and I'm not even going to waste More time on you guys than I've had sending you this message. Good riddance.Dana M.
Trailer Rental & Towing in Flagstaff, AZ at Tag Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Flagstaff, AZ 86001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Supper expensive the check oil light was on and the guy just reset it. Gave me no confidence for the drive. I wasn't able to return it @10 am but a few hours later not even a day later and it was an extra $57 on top of that. Blew all my money on this truck thinking I'm going to save money I would have been better off paying movers for the amount . Wouldn't have to worry about all these extra fees and worry if the truck will make it or notJesus R.
More attentive service.Sean J.
This entire experience was terrible, and I'll probably never recommend this service to a friend or use it again myself. The people running this place don't know what they're doing and are hostile and rude as I've ever encountered. Seriously this place is a problem. Not only that but the dude was malicious and tried to charge my card more once it was already on the account. Terrible experience, never reccomending.Keawn L.
extremely informal drop off. strangly so. â€œIs it clean? Just leave it there with the keys in it, I'll move it laterâ€Larry L.
Great service. Friendly â€œsmall townâ€ experienceLaura P.
Both employees there were rude and put out when I asked them to come check truck in, so I didn't have unexpected charges. He told me to just go park it and they don't check them in. Upon convincing he did come out with an attitude and look at it.Yvonne P.
Local employee unhelpful. The location appears to be a shade tree mechanic who occasionally handles UHaulJoel L.
Communication was excellent and friendly. Extra driving tips were very helpful!Cindy S.
I returned the truck after hours, so I was not in the facility and had no contact with personnel and cannot make any suggestions for improvement..Carolyn N.
the windshield wiper on the driver side needed replacing. Only cleaned bottom portion of window.SUSAN H.
Great service but a little difficult to find. Google maps may need to be updated.Cynthia S.
Totally helpful.JOHN L.
The location for pick up was changed but it all worked out.Jody W.
Tag Auto supplied the truck which was in fine condition, but did not supply the other items we ordered with the truck.Eric D.
the guy was a bit surly but efficient. Location is an auto repair shop so beware about wearing nice clean clothesLAURA N.
Get them equipment that functions properly -- The fill tube for the my truck had something wrong w it -- it wouldn't take gas @ more than a trickle -- total PITA, I timed it once, it took me 12 minutes to pump 26 gallons of gas ... I was on a sched so I dfidfn't have time to mess w roadside service.Matt W.
very kind and quick serviceSCOTTIE B.
The national U-haul office told me equipment I needed was returned damaged so I couldn't rent it, but they said that someone "came in the night and took it." Seems like both were lying and they were just unprepared, despite my 2 weeks in advance reservation.Morgan M.
My return was delayed by a few hours by an unexpected snowstorm. They were understanding and did not charge the extra fee.. I appreciate their understanding and commitment to customer service. A great group of capable gentlemen.Odin C.
It is a very good local repair shop. Locally-owned. The only obvious indication that it is a U-Haul location is a banner on the front gate. The staff is polite and gives very good customer service, but it is an auto shop in a barn with many customer vehicles crowded in the front area waiting to be repaired.Jason C.
TAG was amazing. However, my reservation was for the main location on Huntington and no one called to notify me of the change in pick up location. No one asked if this was acceptable, nothing.Kimberly T.
I'm uncertain of the man's name but he was friendly, helpful & accomadating. This is a wonderful location if you want exceptional customer service with understanding for the unexpected.AMBER T.
This location is in an auto repair shop so it wasn't very clean. There was no office, just a desk in the auto repair area.David C.
No problems.DAN C.