The first issue I had was getting the app to work so I could rent the truck. It took us over 45 mins to get the truck off the lot as the app would not upload photos and kept timing out We had to call the support team and have them get us through all the issues. The next issue was the truck we got had the engine light on and we never noticed it until we had headed out. The vehicle ran a bit sluggish to start and made a terrible whistling sound. We called in and told the support center with Uhaul and they told us to keep going, however we were very worried as the first 300 miles of our trip there were no major cities to be found. I thought it may have something to do with the gas so the first time I filled up I used a higher test gas and top teir fuel. I then ran the tank down again and swithed to 86 test gas however top tier and after that fill up the engine light went off and the terrible high pitched sound went away. We did have to suffer through 300 plus miles of the engine light issue and the high pitched sound. I have rented many Uhauls in my time and this was a terrible experince. The next issue was the side mirrors would keep moving so I had the lean in both directions to get a good read on traffic.
EDWARD P
TNT Transport LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flagstaff, AZ 86004
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Customer Reviews
- 4.0 Average Customer Rating
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Dropped off trailer early on a Sunday. Three days early. While unexpected, staff was more than accommodating. Checked it in. Got me on my way.
Neal WOpened an hour late , my pick-up time was at 10 am no one showed up till 11:00 am
jerry tQuick to drop off
randall kVery friendly and helpful. Equipment was not in truck.
CHRISTOPH U