I was called to ask if I could pick up my rental at a farther location to help relocate the trailer. I agreed and was told I would get an extra day, and that the new site would provide the moving blankets and mattress cover. The morning of the pickup I called the location. It went straight to voicemail with a message that the mailbox had not been set up. 928-255-1530. So I called the original location, they answered promptly and were helpful (Huntington Dr in Flagstaff) and they said I should pick up those 2 items at their location. Different from what the first person told me. I'm glad I checked. When picking up the trailer, the contract was still for 2 days, not 3 as I was told above. The person giving me the trailer asked if I needed help to hook it up. I thought they were responsible to do the hook-up. He was unable to twist the dial that secures the trailer to the ball, I did it. I asked if the tire pressures had been checked, he said yes, when it was brought in the day before. When I got home I checked them, one was over 20 pounds low, the other was 15 pounds low. Maybe not a big deal when unloaded, but certainly a high risk when loaded. I have photos. He did not attach the chains per the written instructions you sent me. Also, one of the rubber tabs to secure the chain hook was broken. I received a text to verify the license plate and equipment condition before I go, but it came almost 4 hours after pickup, and the link was expired.
Theodore V
Shell Winona Townsend
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Flagstaff, AZ 86004
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- 3.5 Average Customer Rating
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No workers for U-Haul were present. It was easier to drop off than it was to pick up.
Jeanette JU Haul representative ran into a structure at the gas pump and damaged the U Haul truck that we returned by the left wheel well.
nancy gHelp utilizing the UHaul app for checking out the truck would be appreciated. He told me to take photos, but didn’t say to do it as part of the app. Also, we were told to return the truck at half full and were then charged an extra $16. because it was under filled.
MollyAnn MNever again!!!
Trinette B