Ordered 12 packong blankets and 15' truck. They only gave me 6 blankets. Falicia at the Ft Morgan site said that she would change the number to the 6 that i recieved. SHE DID NOT CHANGE! Could not contact her at the Ft Morgan Location when i dropped the truck off the number was not changed. Called the Ft Morgan Location.... after many attempts no one could help at that location and Falicia could not be located... Called back many times and they did not even awnser the phone. Called coustumer service and they could not reach a manager .. did this twice. What you can do to improve?... have your people do what they said they would do.. Falicia and that location should be shut down!!!! DO NOT RENT FROM THIS LOCATION AS THEY DO NOT KNOW WHAT THEY ARE DOING!!! ZERO stars for this location!!!!!!!!!!!!!!
Robert P
Fort Morgan Ackley Ace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Morgan, CO 80701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Customer service was great and very professional
Raymond UFirst, I like to go into a place and rent I don't like having to book everything online. But they were rather incompetent in that department so I had to rent online, while there from my phone. It was about 1:30 and I knew I would not be able to get the vehicle back to them before they closed, so I rented the vehicle for 8 hours figuring that gave me time to return it in the morning. they said nothing about being able to return and check it in online and dropping the key off. I got dinged for a late fee. This is the most stupid set up I have ever seen and they can't do anything about it because they aren't actually a Uhal whatever. The vehicles are better than they were 20 years ago, but Uhaul has problems.
Bror MSigns were visible and self explanatory. Drop off was fast an efficient.
Matthew GSlow customer service. We also had to go 90 miles out of our way to pick up truck when there was one right down the road from our house.
Julie B