I still got charged for a furniture dolly that was not with the truck.
ISAIAH K
Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76244
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My reservation was changed and whwn i was notified I only received an email not a phone call. The email did not mention what the change was. I messaged to see what changed but received no reply. The day of moving my app still reflected the location I originally chose so when I showed up there was no truck. Called to talk to uhaul. The first representative forwarded my call to the area manger who was not empathetic at all. She was rude in saying that my reservation had been updated a few days earlier and that I received a call and email. I informed her that I did not receive a call only an email that had no information in it. I also let her know that my app was still reflecting the original pick up location. She was able to update my reservation time ao I do appreciate that however the new pick up location was way further resulting in us having to pay more for mileage . This is Unprofessional and scammy in my opinion. I should not have to pay extra for the extra miles due to your location change.
Katelyn WThank you
LINDA PEverything went smooth, employee location was super polite and friendly
JOHNNY MNot close to my house at all-the lady provided great service
JON M