Truck and equipment selections were quite limited, but everything went well overall. I couldn't understand, though, why it would be more expensive to bring back the truck to the same location as opposed to dropping it off elsewhere; all seemed very costly for what was just a couple of days' usage.
Jonathan D
Fountain Hills Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fountain Hills, AZ 85268
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkWonderful experience
Chris HGreat service
DEAN WWould have received a higher rating but the individual opening the store was 20 minutes late. Retailer was supposed to open at 9am, but didn’t open until almost 30 minutes later.
Reid DCorporate is the problem. Both locations were excellent. Then I get the call from customer service (generous title) telling me I can’t return the trailer where I made a reservation to return it. They tell me they will compensate me by giving me an extra day. I don’t need an extra day and I certainly don’t need to drive 60 miles round trip to return the trailer! I need to return it where I made reservation. Corporate tells me the neighborhood rental locations can’t accept the trailer. I called the neighborhood location and they said no problem bringing it. I brought it in 30 minutes after its due time (11:30 vs 12:03) and I got charged another day! And I didn’t get a discount for all the hassle of being on the phone with someone who was obstinate, rude, and inconsiderate. Corporate is ‘free riding’ in the backs of their customers seeking uncompensated equipment movement!!! FAIL.
PATRICIA B