Corporate is the problem. Both locations were excellent. Then I get the call from customer service (generous title) telling me I can’t return the trailer where I made a reservation to return it. They tell me they will compensate me by giving me an extra day. I don’t need an extra day and I certainly don’t need to drive 60 miles round trip to return the trailer! I need to return it where I made reservation. Corporate tells me the neighborhood rental locations can’t accept the trailer. I called the neighborhood location and they said no problem bringing it. I brought it in 30 minutes after its due time (11:30 vs 12:03) and I got charged another day! And I didn’t get a discount for all the hassle of being on the phone with someone who was obstinate, rude, and inconsiderate. Corporate is ‘free riding’ in the backs of their customers seeking uncompensated equipment movement!!! FAIL.
PATRICIA B
Fountain Hills Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fountain Hills, AZ 85268
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Mobile rental did not go as planned- no key in the lockbox, counter was not open on time, blankets were not in truck as promised resulting in a trip back to the pick up counter while movers waited. Truck was in excellent condition. Newer tires. I felt confident to make a long journey in the truck.
Anna HGreat service
PAUL BEverything was perfect
RITA SI was over charged to return the car before the date of returning.
KANNANUTH L