They claimed "pick up" time was set, but no time was ever designated. Upon arriving to pick up, there was nothing provided to pick up the truck through the app. because the shop was not open on a Sat. Card was charged the full amount at the time truck was picked up. Rented for 2 days. Picked up at 10:31 am Sat. Returned truck at 8:13 am Monday. System was down, so Tony wrote down return information and said he would close it out when the system was up again. The truck was returned 2 hours early, so there was no 3rd day to be charged. That afternoon, I received notification that I was again charged the full amount of the original rental, plus a 3rd day. I did go over the original mileage, by 38 miles, so I was expecting that to be added to the original amount. When I set up the original rental I was quoted $.99/ mile, but was charged 1.19/mile. They claimed it was because it was a weekend rental, but that was known when the rental was originally set up! They literally locked more than twice the cost of the rental on my bank account. When I called to dispute the charge, I spoke with a woman at Tony's, explained that I was charged for a 3rd day that I didn't owe, and too much on mileage. She said she'd address it, and call me back. She never did! It took several days for them to release all the funds they stole from me! As to UHAUL, you need to stop charging the customer in the manner you do! Charge what the customer contracts for, then upon return charge only the balance if they are over in days or mileage! Blocking out the funds then charging them a second time is nothing more than theft!
PATRICK G
Tonys Automotive
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Franklin, KY 42134
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How U-Haul Reviews WorkNeeds more parking area.
charles hParking was very confusing. Lot was a mess of cars with trailers and uhauls all over the place. No indication of where to park.
Jess DGreat that all I can say
Charles MTony and his crew are exceptional in customer service and communication! Highly recommend them for any of your equipment or automotive needs!
Terrance B