My mom was supposed to rent the truck from the mobile app was having issues. The employee came out to see if we needed help because I’m sure we looked confused lol Tami got us in and out quickly and was so very nice. She informed us of everything we needed to do for return to avoid any issues driving around the property for parking or added charges. The truck was CLEAN and ready to go. We got back early and she helped us return the truck even though she was already off work. She made the entire experience so easy and her customer service was above and beyond. We’ve rented trucks before and never had service like this nor a truck this clean. We would highly recommend this location.
Karinda M
Joyce Team LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Franklin, OH 45005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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You need a code to get into the area. There were no instructions on how to get into the gated area. Both to park you car or to return. Fortunately, a tenant came by and opened the gate for me so I could actually return the Uhaul.
NATHANIEL CThe pick-up place was closed when I got there at pick up time. The property is secured by a gate that requires a code to gain access. I was not given this code. I called district office who provided a code, which was not the right one. The same issue with drop off. This is all very stressful , especially during a major household move. I was in panic mode. I will say , the person at the district office was very nice and helped me through everything.
Jeri HSmall entryway for a 26’ truck. Gate not open during “open” hours.
LAURA LI had excellent service.
Carl M