The location was fine, but the Uhaul app, website, and self-check-in/check-out process was a nightmare! It took me over a half hour to do each one. The app kept messing up, not connecting to my camera when it should, not loading the correct page, or not letting me go back to a previous step without completely starting over. I also don't understand why I had to provide the contact information of someone I know. I didn't get a heads-up about that during the booking process. Also, the truck was parked so far away from the lockbox that I kept having to walk back and forth between the two places to take all the pictures that were required (pictures I already took on my phone before opening the app, but was unable to upload into the app). I've used uhaul for years, but this process made me not ever want to go through this again.
Kerri E
Triangle Motors Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Great customer service and a friendly staff
Kirill NTriangle Motors is great! Staff makes the rental process easy and fast!!
David JNothing more needed
HELENE CNo problems returning the trailer.
RICHARD G