The guy at the drop off point was rude, pushy, and overall unprofessional. I pulled the truck into his very small and tightly spaced gas station (keep in mind I have minimal experience driving box trucks). I park in the back in a spot that I am comfortable parking and is not in the way of any of the other trucks on the lot. He comes out and telling I need to back the truck into this very tight spot with the other trucks. Keep in mind this also means missing all the random engines and scape car he has just sitting there in the way. I tell him I am not very experienced with backing a 15 foot truck and do not for safe backing it into the location he is telling me is required for me to park it. He than proceeds to become inpatient and rude with me. Even going as far as to yell at me brother-in-law because he wanted the keys right away and brother-in-law was just trying to grab his drink out of the cab. 100% I would highly recommend you avoid using this lot for a pickup or drop off.
TYLER R
Toll House BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service
Kenya DTrailer came off my hitch a few minutes after getting it. Trailer smashed into my bumper and under my suv. Field supervisor did resolve situation.
Lee SThe truck broke down and it took three hours to get it fixed. I have no complaints with the repair man, but UHaul would not allow the truck to be repositioned so that we could unload it. Since it was backup against a fence, we only unloaded it with great difficulty without the use of the ramp. The truck was not near our new apartment and all items had to be carried a long distance. Worst experience ever with UHaul.
Thomas WGreat rental truck. A+ experience. Much appreciated.
Kenneth F