Great experience.
Kimberly H
Toll House BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great service, kind staff
Alice MCustomer service was outstanding
Cindy CVery easy and quick pick up and drop off process. Will visit again and recommend.
John LWould Not Recommend going to the Prospect Location. Assistant manager and General Manager have very poor customer service skills. My reservation was at 7:00am for pickup, I was in line about 4 people ahead of me. The Assistant manager was flirting with the first customer trying to find him a vehicle with scheduler , I think she ended giving him my 15ft truck. When I arrived the counter rep said I was late and they dropped my reservation and needed to pickup my U-Haul in Germantown opposite way from Brunswick where I needed to move my stuff. So if I was at the counter at 7:00 am and the first person in line my truck would have been there but because I was the 5 th customer on line somehow the reservation of my truck disappeared. That is not acceptable. The worst part was the assistant manager did not even try to work with me, just flicked me away like I was a fly. Had she not socialized and flirted with the first customer trying customer as we all watched maybe this will not happen. This stress that this location provided me was bad as it was my moving day
Sue P