Customer Reviews for Toll House BP
(U-Haul Neighborhood Dealer)

335 reviews

503 W 7th St   Frederick, MD 21701

(301) 898-7503

Location Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(301) 898-7503

503 W 7th St
Frederick, MD 21701

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Both men who worked on the days that I picked up and returned my truck were friendly, courteous, professional and helpful. They really made that part of my move smooth.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

michael U. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
5.0

Customer did not leave a comment.

ULRIKE K. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Very friendly and quick process to pick up the truck even with another guest ahead of us in line.

Derrick R. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
3.0

Customer did not leave a comment.

NATASHA W. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

The owner was very helpful at the start and conclusion of the rental.

Anthony T. 
Rating:
4.0

everything went smoothly.

MARILYN K. 
Rating:
5.0

Customer did not leave a comment.

bryce G. 
Rating:
5.0

Non

WILLIE P. 
Rating:
3.0

The service representative was very friendly but overwhelmed. The UHaul webpage was down and causing major delays. He was helping anther UHaul customer for 20 minutes while trying to help customers paying for gas, drinks, and cigarettes. I tried to call UHaul myself and was on hold for rover 15 minutes. There are many people unemployed due to the pandemic. When I hear that a business has a long wait time, I have to question why they would not hire more help. Maybe they care more about profits than customer service.

Andrea N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA P. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Lucio B. 
Rating:
5.0

Excellent customer service and good truck too. Thanks

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Bradlee I. 
Rating:
5.0

Customer did not leave a comment.

Francis N. 
Rating:
5.0

Nothing that I can think of. Everything was great!

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Nothing

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Stephane O. 
Rating:
5.0

Pickup and drop off times were accommodated. At drop off it was pointed out that I needed to sweep out the van to avoid a $35 cleaning fee, and a broom was loaned for said cleaning. Genial and hospitable service. Easy in, easy out, couldn't have gone better.

James A. 
Rating:
4.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

I got to the u-haul place where I booked my 10-ft truck. They didn't have the 10-foot truck, so they sent me to another location. I was charged twice for one u-haul truck. At first, I was told it was cancelled, and one wouldn't even hit my account. I saw the two pending charges, and I called and was told it both would not actually process or something like that. Both processed through, and now I have to wait 5-7 business days to get my money back - money that I should never have been charged. I also wasn't told a specific time to bring the truck back, so I was charged for an extra day at the u-haul place where I turned in the truck. Overall, it was a bad experience, and I'm still waiting on my $340.20 refund. Maybe I will be refunded for the extra day too. Or maybe I won't get any refund at all.

Rachel L. 
Rating:
3.0

Customer did not leave a comment.

ERNEST B. 
Rating:
1.0

The employee couldn't find my reservation and needed to contact the field manager and then they added insurance and a cleaning fee on the truck when I declined insurance and brought the truck back clean.

Ehdaa M. 
Rating:
4.0

The price ended up to be 3 to 4 times what was advertised. The rate of $19.95 per day turned into $110.00 for 4 hours with all of the hidden fees. Come on man, just be honest.

Todd R. 
Rating:
5.0

The U-haul cargo van was practically new and was very easy to drive. Customer service was exemplary at this convenient location, making rental very pleasant.

Margaret A. 
Rating:
3.0

Make sure the automobiles are cleaned and sanitized. Dog hair and strong odor. Horrible and had to hold your breath. The vehicle needed to be cleaned and deodorized. It ran well, but last person that used the cargo van did a number to it with animals.

Vivian D. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Excellent overall - BP Manager very helpful and provided excellent customer service

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
1.0

The truck I rented did not have a ramp for me to move my things.

Tina W. 
Rating:
1.0

I left the store and drove home. As I stood outside of the van talking to my son the sIde door of the van opened and a man got out. This individual had been sleeping in the back of the van. The rental agent never came out and checked the van for damage etc. when i rented it and had no idea a homeless man was in the van.

Steve M. 
Rating:
4.0

When I dropped off the truck, the gentleman was great. I wish I had gotten his name. He was kind and courteous. The first representative when I picked up the vehicle wasn't as spectacular.

Alisa P. 
Rating:
3.0

I ordered a 10' truck but was basically forced to take a 24' instead since there were no 10' trucks available. I'm worry about the reservation that I have for this coming Tuesday at same locator a 10' truck. I hope it is there...

Mark A. 
Rating:
1.0

App check in and out is ridiculous. Right side mirror could not be moved. Very dangerous!!! When telling attendant he said to call and complain. Bad experience. Far too expensive for 4 hours!!!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Fastest and easiest Uhaul rental I have ever used!!!

Darrell H. 
Rating:
5.0

Customer did not leave a comment.

Jordan F. 
Rating:
4.0

Helpful I would recommend this location. In that it was a drop off/gas station it wasn't inviting. However, the gentlemen I encountered was very nice.

Annette W. 
Rating:
3.0

I'm not sure if it was a mistake, but this location incorrectly charged me a ‘wrong destination' fee of $50. I tried contacting them, as this was incorrect, and didn't get an answer. Ultimately, uhaul customer service gave me a refund and were very helpful and professional.

Sean W. 
Rating:
5.0

I was suppose to pick up my truck in Watertown,N.Y. After keeping in touch with them four different times about getting truck there on a certain day,they said they would have it there .We had to go to Carthage to get truck. That was very frustrating,and we were going to Maryland with it. On my text message from u haul they had two different pick up locations on it the day before I was going to get truck.

Cathy M. 
Rating:
5.0

Great experience

dave E. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Everything was great!

Corey M. 
Rating:
5.0

Customer did not leave a comment.

brenda C. 
Rating:
5.0

Very nice people! Easy process! Thank you!

Marquette M. 
Rating:
5.0

The self check in process was so complicated and time consuming. I wish they would have given clearer instructions prior to starting the process and let me know my references would need to be on call at a specific time of day or else my rental time would be cut short. They instructions for getting the key were vague, I assume because each location operates differently. Customer service was very helpful and professional when I called.

Laura S. 
Rating:
5.0

The gentlemen that I worked with were very helpful and so kind! The truck I borrowed was super clean and in great shape. I will definitely use them again, their service was outstanding!

Sarah N. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

The fellow at Toll House BP was extremely helpful during a very trying time. I broke my phone in the middle of all of it, in the middle of a pandemic and he did all he could to help me. If more people were like him, the world would be a better place

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Always my go to go location.

Mamadou B. 
Rating:
5.0

Customer did not leave a comment.

beth B. 
Rating:
5.0

Nik is awesome

david R. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Caitlin S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Personnel was very friendly and helpful.

Ashley S. 
Rating:
4.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Meghan B. 
Rating:
5.0

Customer did not leave a comment.

Johnni P. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Great service

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

Chandravardhan R. 
Rating:
2.0

Van smelled like cigarettes. It was VERY dirty. It did run okay and the rental experience was fine.

Vicki F. 
Rating:
3.0

Not easy to find. The location was a BP station and the text I received did not indicate that fact.

Susan M. 
Rating:
4.0

I drove the rental vehicle 14 Miles. I replaced the gas using $2.00 (almost a full gallon) considering I barely drove it. The employee never came out of the drop off gas station to inspect the vehicle and/or gas. I was CHARGED an additional $6.00 for gas after I left and a day or two later. Unbelievable. Ridiculous. Unexceptionable. I never ever complain, but I refuse to let this negative experience fly. I will never use UHAUL services again and will likely suggest to anyone who asks my opinion not to use UHAUL services either. It's the principle, not the $6.00. However, I should be refunded. Thank you for the survey as it is important for any business to know the experiences of their customers.

Melanie G. 
Rating:
5.0

Smooth process.

THOMAS V. 
Rating:
5.0

So easy to return after hours!

krista T. 
Rating:
3.0

Customer did not leave a comment.

Belinda B. 
Rating:
5.0

The clerk was very helpful and friendly through out the whole rental process. Keep up the good work.

Suresh V. 
Rating:
5.0

The guy who assisted us was very nice. He explained everything clearly and made everything easy for us. Picking up & drop off. It was great. I am pleased with the service he provided for us.

Helen F. 
Rating:
5.0

Customer did not leave a comment.

Muhammad H. 
Rating:
2.0

Verify the location and vehicle you want is available, and ready at the location you want to pick it up. Drop off attendant at this location was helpful.

Barker R. 
Rating:
5.0

Great customer service.

Mark D. 
Rating:
5.0

Sync in your online and offline services. I booked online and then on the shop again had to go through whole process. Also the shove a forcefull insurance coverage and then its a pain to get the refund.

Arun M. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Toll House was great but Uhaul moved pick up location. A bit of a shock

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Aric H. 
Rating:
5.0

Customer did not leave a comment.

Mamadou B. 
Rating:
5.0

Helpful staff who were responsive to my particular needs and situation.

Tamara S. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Fast and easy.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

The person at this location was rude, not helpful and did not give me any receipt. Just that I would get an email, that I never received one. Just a bill for $207 for the extra days.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

DOREEN C. 
Rating:
5.0

Customer did not leave a comment.

Musa M. 
Rating:
3.0

Good business personality was not on display.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
4.0

Customer did not leave a comment.

Clifford B. 
Rating:
2.0

This location is not good because you cannot keep your vehicle on site while you're using the U-Haul. Also the van was very dirty and smelly. The gentleman who rang me up booked me for the wrong return time calling me asking me where the van was. I told him I was dropping it off at nine to 9:30 PM He replied you didn't specify a.m. or p.m. isn't that his job to ask? I know I certainly said p.m.

Elizabeth S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top