Need better communication with the return time. I got a call that said I was to return at 3:00. I picked up at 9:30. Also your app is bad. It took forever to do anything and your agent couldn’t get it to work but he was great and just did it manually.
Gerald H
Toll House BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Owner was super nice and very helpful.
John MOnly issue I had was the drivers side taillight was burned out. No ones fault. The guy was easy to work with and I had an overall pleasant experience.
Jeremy PThe man at the counter asked me to move my car away from the gas pump. As I was doing so I received an important phone call, regarding the reason why I needed the u haul, I took the call before going back inside. After going back in the guy had an attitude and began yelling at me. Saying I had him waiting for 15 minutes when the phone call lasted 4 minutes. He was very unprofessional and disrespectful and I have video to prove it
Rosa RNo room to park, and when I went in to ask where he wanted the truck he immediately jumped down my throat, and continued to cop an attitude for the entire ten-minute transaction. I feel bad for his employees.
sara m