It took me an hour to check in to get the truck. I had movers scheduled and paid by the hour that I had to pay for while I waiting for your system to not be down. I would like to speak with someone. Thank you
Forrest S
Toll House BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Frederick, MD 21701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great
Robert DCargo van was stink as I threw out old food from who knows when. But other than that not bad
Vanesa RService was excellent!!
Shawn CWhen I arrived to pick up the truck, I was told to take pictures of the truck so I could have proof that no damage was done while in my position. He did not open the back of the truck. I asked, is the back of the truck clean? He looked at me as if I was from Mars. He said, just take a picture of it and if it is dirty now, you are not responsible. Really?? I asked if they ever clean the trucks when they arrive. No reply. He then had me do all the check out work on my phone, on the app. This added 20 minutes to the check out time. I said other places usually do this and he made some lame excuse that by me doing it I have proof. I got the same runaround when I returned the truck, adding another 20 minutes time to turn the truck in. Poor customer service. I will not be using this location in the future unless it is an emergency.
Bill L