Amazing and quick process
WILLIAM P
Fredericksburg Budget Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredericksburg, VA 22401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Drop off was easy. Staff was friendly and helpful.
Raymond DWhen I called ahead to let them know I wasn't going to be there at 10 the lady said as long as you are here before 12 when the office closes at 12. I arrived at the location at 1150 and no one was in the office. The office was a mess with personal items all over the place and 2 dogs were inside. I had to use the restroom when I was there and the female bathroom didn't work so I had to use the men's. OH MY GOD!!!! It was so gross like it hadn't been cleaned in a year and there was also personal items in the bathroom. I swear the lady in charge lives there. When checking out she didn't do a walk through with the truck just gave me the keys and the check engine light was on. I was also not informed if I returned the truck early I would get refunded some money, I only found this out when turning in the truck to a new location with my one way drop off.
sonyha fThe location was closed when i got there. Trying to check in with the app, the building was not close enough to the out side of the locked gate for it to detect you being at the pick up site. Piss poor layout. I literally had to sit there for almost an hour trying to get someone on the phone with your customer service department to assist me with being able to check in and get the keys out of the lock box. Then the area is not a very safe or secure location. So i had to drive my vehicle home, after picking up the keys. Then wait for a ride to come and get me to take me back to the truck. In total, between waiting for customer service then getting a ride back, cost me almost 2 hours of my time. The agent at the location i did my reservation was not much help. I was told they didnt have trucks, that i should have got a call to let me know of the actual pick up spot. I never got a call. Also there were multiple other locations in Fredericksburg that would have worked better than where i was sent. But because no one called me i was not given an option. All in all it was a total bull crap process. I lost two hours of packing up wednesday and had to rush thursday to get the truck back in a timely manner. Total inconvience as i was not able to get everything done i needed to. The only reason im ok with a 1 star review is bc the truck was clean.
Barry SI was a little leery to just leave the trailer in front of the locked gate, but it was after hours. And it was obviously the right place, because the lockbox and signage was there. I did not see any personnel, but this comment page won't let me say "not applicable."
Kristina N