They changed the location and time of pickup of trailer only without consulting me. However, they didnt change the location for pickup of the blankets/dollies that I rented with it, or the packing supplies that I already paid for. This resulted in an expectation that I would go to three separate locations on moving day, 45 mins apart, to pick up all these things on the day I was supposed to be MOVING. They also moved the time I could pick up trailer later than I originally scheduled to, causing delays on my timing/schedule for loading and moving. I then had to cancel the moving supplies I already paid for and the rental supplies and that were supposed to be with the truck because I didn't have time to go get them all in separate places.
Kelsey R
Jibs Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredericksburg, VA 22408
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.