They do not explain the cleaning fees the guy working the front desk told me "25 dollars for cleaning fee if it comes back dirty" nothing about increase in charges nothing. I go out and get into the van and it says the rear doors are open yet they were closed. That allowed more dirt to come in the back doors due to faulty seal and the lack of willingness to put us in something that didn't have issues. I was told take this one or go somewhere else. When I called and tried to describe the person who helped us (heavy set Hispanic male) i was told that it is offensive to describe someone who never provided a name and is not the name on the contract with me nor have the provided a signed copy explaining the fees and increases when the representative of uhaul told us 25 dollars nothing more yet we paid almost 200 for driving less than other times I have rented from this company at better locations. This location needs retraining or new hires who will explain everything to the customer and be willing to put the customer in equipment that does not have fault issues. This is beyond atrocious and I feel due to the lack in the representative informing us of all rates or outlining in the contract where the fees are so the customer is informed is a major issue.
MATTHEW H
Anbar Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Freedom, CA 95019
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Front desk young lady was professional, helpful, present. Customer service is so important to me and she makes your business a great place to do business with! The truck was ready and all the process was seamless. Thank you.
EUGENIO BAt times, usually when first starting there was a loud clicking coming from the engine. Staff is great.
DANA SHi! I loved driving the U-Haul van. I may consider purchasing a ford transit van in the future. Overall the experience was fast and empowering while organizing my items/moving and the storage unit was affordable. Thank you Anbar self storage/uhaul!!!
HANNA SAnbar is great. Nice people, always helpful. A pleasure working with the Anbar folks.
JAMES L