My experience with U-Haul was disappointing overall. The rental process did not go smoothly, and the service did not meet expectations. There were issues that made the move more stressful than it should have been. I would not recommend this location based on my experience and would likely consider other options in the future. I reserved a 24-hour truck rental for 9:00 PM pickup at the Anaheim location. The day of my reservation, I received an email telling me to pick up the truck in a completely different city. I took a Lyft there by myself at night, only to find the truck located behind a liquor store in a dark, poorly lit area with no U-Haul staff present. The store clerk told me no one from U-Haul was available and that customers somehow receive an access code to retrieve the key themselves. I already had a confirmed 24-hour reservation, yet when I logged into the app, I was forced to repeat the entire rental process. The system then showed a maximum rental time of only 6 hours, despite my confirmed 24-hour reservation. The next morning at 7:00 AM, I began receiving phone calls asking when I would return the truck. I explained I had a 24-hour reservation and continued my move. Later that afternoon, I started receiving multiple calls from the liquor store while I was actively moving. When I tried calling back, it went to a MagicJack line that was unavailable. When I returned the truck around 9:00 PM, the area was again dark and empty. Orange cones blocked the original parking spot, so I parked nearby, completed the return process in the app, and placed the keys exactly where I found them (inside the back cargo area), since the app gave no instructions on where to leave them. While I was sitting alone in the dark waiting for my Lyft, the store called again. The man told me to move the truck next to another vehicle surrounded by cones. I explained it was already locked. He became upset and warned me that if something happened to the truck, it would be my responsibility. It was unsettling to feel like I was being watched in an unlit area behind a liquor store late at night. This entire experience was stressful, disorganized, and felt unsafe from start to finish. Moving is difficult enough without dealing with location changes, incorrect rental times, excessive phone calls, and poor communication. I would not recommend this location to anyone, especially for after-hours pickup.
JODIE E
Fullerton Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fullerton, CA 92831
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- 4.5 Average Customer Rating
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From the start of pick up, I had problems with getting into the truck The U-Haul dealership advertises online that it’s 24 hours service but when going into pick it up, they are only open at 10 AM to 3:30 PM. I was running a little behind in traffic and I was a little over my schedule time and within that one hour they were already trying to charge me $125 late fee, but I was on the phone with U-Haul support trying to extend the trip. Once upon return the owner of this neighborhood, Dealership continue to call me six different times asking where his truck was and told me I said 30 minutes 45 minutes ago in a very rude voice. I had dropped the truck off and put the keys in the dropbox and once the keys were in the dropbox both him and a female were yelling at me through a security ring camera but their English was so broken. I was very hard to hear them, once I completed my trip I was heading home and he had called me a couple more times threatening that if I didn’t turn around and go back to the dealership and park the car where he wanted it that they were gonna charge me another $125 late fee. I have been very loyal to U-Haul and have been using your truck services at least five times a month and I have never ever dealt with something like this or unprofessionalism as such as this. Please look and investigate the U-Haul in Fullerton off Orangethorpe Avenue. Thank you for your time -Mr. Hernandez
Anthony HEverything was perfect
David gEverything was perfect
MARTIN GEverything was perfect, no chamges
JORGE M