From the start of pick up, I had problems with getting into the truck The U-Haul dealership advertises online that it’s 24 hours service but when going into pick it up, they are only open at 10 AM to 3:30 PM. I was running a little behind in traffic and I was a little over my schedule time and within that one hour they were already trying to charge me $125 late fee, but I was on the phone with U-Haul support trying to extend the trip. Once upon return the owner of this neighborhood, Dealership continue to call me six different times asking where his truck was and told me I said 30 minutes 45 minutes ago in a very rude voice. I had dropped the truck off and put the keys in the dropbox and once the keys were in the dropbox both him and a female were yelling at me through a security ring camera but their English was so broken. I was very hard to hear them, once I completed my trip I was heading home and he had called me a couple more times threatening that if I didn’t turn around and go back to the dealership and park the car where he wanted it that they were gonna charge me another $125 late fee. I have been very loyal to U-Haul and have been using your truck services at least five times a month and I have never ever dealt with something like this or unprofessionalism as such as this. Please look and investigate the U-Haul in Fullerton off Orangethorpe Avenue. Thank you for your time -Mr. Hernandez
Anthony H
Fullerton Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fullerton, CA 92831
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Everything was perfect
David gEverything was perfect
MARTIN GEverything was perfect, no chamges
JORGE MWhole process is perfect. Thank you.
SYED H