Originally made reservations at the Glenwood location received a phone call stating they didn’t have the truck and auto transport I reserved. Was told that I had to go to Park Forest, IL to pick up the truck and Gary, IN to pick up the transport. Customer service was great at both locations but the Gary location needs better U-Haul equipment. On my way to my destination, there was an incident that caused damage to the truck in auto transport. At the drop off location once again customer service was great, but had improper training on how to deal with this situation. After several phone calls trying to deal with this situation finally, a tow truck was issued to pick up the auto transport. I was told that I would receive a call when they were here, but it never came. I was unprepared as I was in the middle of unpacking.
Kevin R
A&A Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gary, IN 46408
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe location is not the best looking and seemed to only have the trailer I was picking up, but I would rent there again. The woman at the desk was very friendly and helpful. The process was painless.
Craig GNot their issue…but the Uhaul system was down and we were there for well over an hour to get the rental picked up
Doug HThis isn’t the fault of this location, but the U-Haul app does not work for a while and does not sync up with the locations in question or any location. It’s kind of annoying having to upload my ID to the app and then once I get to this location find out that that information is in sync so I have to upload my ID again.
DUSTIN LThe staff was very helpful and welcoming
Jason G