Difficult to find. Location should note parking lot for vehicles is near the train station.
Jeff M
Service General Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, DE 19947
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Customer Reviews
- 3.5 Average Customer Rating
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Nothing really. It was fine.
Ronnie PProbably not the venues fault but Uhaul.com didn't even know this place had a 24/7 drop off. I dropped it off on Saturday evening and they are showing Monday the 20th. Is there any discount for returning early ?
Robert DVery disappointed. My reservation was for a location in Rehoboth Beach, DE. A got a message the evening before around 9:00pm stating I had to get the equipment in Georgetown which is 35-45 minutes away. I drove from New Jersey Saturday morning and tried to call the location from 8:00am till 10:00am and nobody picked up the phone. I waited close to an hour while the employee talked to a customer in Spanish. I was never asked what I was there for or apologize for the wait. Once I got to the window she said she didn’t have a truck for me. I said that I was told my equipment was at this location. I told her I needed a truck. While I was talking to her a couple came back in and told her the truck she rented them was too small. They told me they walked in and didn’t have a reservation and she rented a 15ft truck. The same size I had a reservation for. I was extremely upset because if they did not come back in I would’ve been without a truck. The girl was very rude and not apologetic. I am very disappointed in the customer service.
Tim BThis has nothing to do where I dropped off the truck that I could not wait to be done with it. The problem started with the central booking and so-called customer service in Colorado. The woman on the end of the phone was just TERRIBLE IGNORANT and should never be in their positions. Ana the manger was worse than Christina who did the bait and switch and then refused to speak to us. If U haul hires people like them I want nothing to do with the company.
Margaret J