The young man did not understand how to connect the trailer. I had to tell him multiple things. Then early in my trailing I stopped at a stop sign and the trailer popped off the hitch. I was able to connect myself to get me to u-Haul neighborhood dealer in Lewes. Andy was wonderful. He not only hitched the trailer correctly. The brake lights were not working after the young man told me they were and he replaced the wire on the trailer. He was amazing, but that’s not where we got the trailer obviously. Then I incorrectly dropped it off at West Allegheny in Philadelphia. Versus Allegheny West, which was confusing. After dropping it off, I receive multiple calls telling me I had not dropped off the trailer. On Monday the young lady told me she would take care of that. On Tuesday young man called asking when I might be dropping the trailer off, but I explained to him the situation. And he did finally take care of the drop off confirmation. So obviously it was not a good experience. Thank you.
Michael L
Service General Corporation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, DE 19947
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Customer Reviews
- 3.5 Average Customer Rating
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Workers were very accommodating, friendly
William SUnsure how equipment was maintained - one chain had been previously dragged with hook missing - fender was cracked with a hole in it - not totally unexpected with their useage. Towed easily and did what I needed it to do - thank you
Thomas HPersonell were very helpful but the address location is a strips store with a3x3 uhaul sign in the window and couldnt see it because of cars in the way I had to circle around and then go inside to fond out where to drop it which is behind the building but again not marked well at all
VICTOR KRepresentative opened up 15 minutes late. On one of the doors the window was shattered.
RICHARD G