Had to drive all over the city to find the required ball. Never told they required a 10,000 lbs ball. Front tire strap would not release. Given the wrong trailer (serial number) did not match paperwork. Drop off center was like a 3rd world country beggers coming up to us wanting cigarettes and money Still waiting for customer service to call Not the same company I remember
tom v
Duncan Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goose Creek, SC 29445
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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All good.
LISA WWalked in asked if they had any vehicles available and they did and had me on my way in less than 20 minutes.
JAMES JWhen I got to the location I was told by the employee handling the rentals if I needed to extend my rental to call their store directly and they would take care of me well that same night it was decided to extend the rental another day so when the store opened I called to extend my rental however the line was busy and stayed that way for the next 4 hrs as I continued to call periodically throughout each hour which extremely frustrated me as it got closer and closer to the time my rental was originally due back so instead I went on the app and extended my rental. What's the point of me calling for the help or whatever I needed to call for if there isn't a way to get ahold of them!!!
KIERSTEN WI tried booking through the app and it wasn’t very helpful. I needed a U-Haul for a Sunday and booked a 24/7 from the given location suggestions on the app. However, that location turned out not to be a 24/7 location. If I hadn’t called and spoke to an actual customer service rep I would have showed up and not gotten a truck. The rep was very helpful fixing the problems. The Duncan location was great,
PAUL M