The individual named Kevin that ran the U-Haul desk on Saturday May 17th needs to go or customers will still continue to find alternate locations. A few words that come to mind that describe my experience with Kevin are; demeaning to myself and the assistant manager which he bad mouthed to another member in front of a line of steals 15 people, arrogant, no customer facing skills, rude, useless. After speaking with the assistant manager he made everything alright and miraculously found a truck after Kevin said multiple times nothing could be done to honor my reservation. From a corporate U-Haul needs to step in and advice this location to replace Kevin with someone better suited from a knowledge and skill perspective. If immediate change doesn’t take place the unhaul brand will continue o be poorly represented. Please reach out if further communication is needed. I’m would like to hear what u husk does to hold Kevin accountable for his actions.
RICHARD W
Duncan Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goose Creek, SC 29445
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