This franchise is poorly run with terrible customer service. The franchise was located within a consignment store called Blessed Again. When we arrived, there was an employee sitting inside an office behind the counter. . After we said hello, She totally ignored us. She appeared to be typing on a computer so we waited for her to finish whatever she was doing. After a few minutes of waiting, she still did not come out to help us so I asked her if she was coming out. That’s when she said she did not work the U haul desk. A short while later, an older man came by the counter and saw us but said nothing. Finally, the girl in The office said that the U haul employee was out back. So I walked out back to let her know we were in the store. We had already previously spoken to someone on the phone and reserved a panel van. This employee then tried repeatedly to copy my Hawaii DL but could not get it to accept the backside with the barcode. So finally, I had my wife provide her DL and put the contract under her name which was successfully completed. The employee then again tried to process my DL as a secondary driver but was unable. The next day when we returned the van, this same employee was there. She simply took the keys and said we would get our bill via email without showing us the charges or checking that the gas tank was refilled. So, I asked to see the bill. That is when she went out to the van to check the mileage and gas tank. I have rented many cars and trucks in my lifetime, but this experience was probably the worst if not the strangest one.
CHERYL C
Blessed Again
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Granbury, TX 76049
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Customer Reviews
- 4.5 Average Customer Rating
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The best Uhaul retailer I have ever used. So clean, colorful and professional.
DANIEL DThe van cab was clean; however the bed was not. I was very pleased that I didn’t have any issues with the truck.
CAROLYN ZMe pareció muy buen servicio
JOSE RI was happy with it...kinda fun to drive!
BRIAN C