That's a great addition to the review. Here's an updated version: ⭐⭐⭐⭐⭐ I recently spent two days driving two different 26-foot U-Haul trucks from Fort Payne, Alabama to Grand Bay, Alabama, and overall I had a great experience. The trucks handled well, rode comfortably, and performed exactly as expected on a long-distance move. On a previous trip, I also rented one of U-Haul's toy haulers and towed it with my Hyundai Tucson, and it performed exceptionally well. I do have two suggestions that would make these trucks even better: 1. Install backup cameras on the 26-foot trucks. Vehicles of this size would greatly benefit from improved rear visibility and additional safety features. 2. Upgrade the headlights to LED systems. The current headlights leave a lot to be desired for nighttime driving, and the high beams were not very effective. The U-Haul app was easy to use and made the rental process simple. My only issue was at the drop-off location where cell service was very limited, making it difficult to log in and complete the return process through the app. I also want to recognize the team at Grand Bay Auto Parts in Grand Bay, Alabama. Dropping off the truck there was a great experience. The staff was friendly, professional, and made the return process quick and easy. Excellent customer service goes a long way, and these folks were wonderful to work with. Overall, this was a very positive experience. The equipment was reliable, the rental process was smooth, and the customer service at both ends of the trip was excellent. Address those two truck upgrades and U-Haul will continue to lead the moving industry. This version keeps the feedback constructive while highlighting the excellent service you received in Grand Bay. 🚚⭐
mark d
Grand Bay Auto Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grand Bay, AL 36541
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Great folks and were very accommodating
mark dN/A
Casey BVery Easy and convenient transaction
keith mSmall local location. Staff was very helpful in all aspects of the rental process. This was a round-trip rental and return was very quick and easy highly recommend.
TIMOTHY M