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ROBERT R
Nuchs In The Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Grand Rapids, MN 55744
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No improvement needed.
David HThe truck was dirty and they did not have all of the requested equipment.
ERIC LI have no complaints related to Nuchs in the corner. Their service was just fine! This review rating has nothing to do with Nuchs in the Corner as the problem lies directly with UHaul's service and more importantly the way the operate their business. My reservation was made almost 3 months in advance and was confirmed. The day before my scheduled pickup, I received an email stating my reservation has been updated. I was advised that my pickup location was changed from a location 3 miles away, to now 60+miles away. I now had two extra hours wasted in my schedule and 120 mi added to my personal vehicle along with the cost of gas. I was able to determine why my reservations was updated. It was disclosed that my original pickup location did not allow one way truck rentals. It is without question that the technology exists that the Uhaul website should have had this information and prevented the pickup location from even being an option to select, let alone allow the reservation to proceed and ultimately be confirmed. I was instructed to call the local scheduler and inquire if there were any other options closer. It was very clear when speaking with the uhaul representative that they are very familiar with this change of reservation and how it "conveniently" doesn't change or update until the day before the scheduled pickup. The customer service rep knew exactly what to say and was very specific in their responses. The representative knows very well that most customers have no other options at that point, especially in rural areas, and are at the mercy of the Uhaul representative. Regardless of comping the extra mileages for the truck, I was not compensated for my time or personal vehicle expenses for the 2hrs of schedule and 120 miles of personal vehicle fuel. This is very poor service and I caution all future customers to call the pickup location well in advance of your pickup date and make sure that if you are renting a one-way rental, that the pickup location provides that type of rental. If you assume that the Uhaul website is correct, you maybe seriously scammed by the way the Uhaul system is set to operate. If there are other rental options in your area, I would recommend inquiring about confirming rental details so that a extremely disappointing rental experience like mine, doesn't happen to you.
BRIAN SGood customer service and helpful
CHUEN T