I rented a Uhaul on January 22nd for February 10th. I called the week of to inquire and ensure that the location had the vehicle I would be using. I was dismissed on the phone saying that if I reserved online and it said it was available, it was available. Well, that wasn't true. I arrived at 8:00 on February 10th only to discover that they didn't have the vehicle that I reserved. The location called corporate office to say that a location 25 minutes away had one. They would only lower the mileage by a little bit even though I would be driving to get it. At the end of it, the location had a smaller uhaul that I could switch my reservation, but they had the most difficult time locating a key. Finally found the key and I was able to leave an hour after arriving. The staff was as nice as they could be, but I was disappointed at the fact that I tried multiple things to ensure that I would have my rental at the correct location and time. Very disappointing experience with this uhaul.
Kristin M
Sentry Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, GA 30222
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- 4.5 Average Customer Rating
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I was unable to access the UHAUL app during my check-in (minimal cell service in the area). I left the trailer where they suggested - and did my "close-out" from my house (therefore, I wasn't able to do a live photo of the trailer). I also did not receive an online receipt. Thanks- Joel
Joel MService was great. They went out of their way to insure we were taken care of.
Cliff BVERY NICE PEOPLE!!!
angie bdesignated pickup area was changed to further distance.
Stanley K