I booked it over the phone and I wanted to pick up at 9am and that is before the office is open. When I went to pick it up the app was telling me to go to customer service. I called the customer service number as the office was not open yet and they said it was on them for not checking the 24 hour box but explains to me that I had 24 hours to use the truck and apologized for the inconvenience. I go into the office to explain what happened and the person Wendy I believe her name was said that it was in no way u hauls fault. I explained again that the customer service said it was and then she got an attitude saying again that it was not u hauls fault. I let it go and was able to get my key to the truck and a dolly. The truck and dolly were in good shape. I just wished the person on the phone that made my reservation did it correctly and then I would have not had to have a bad experience with Wendy.
Sarah F
Storage Sense
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, SC 29617
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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When a customer requests certain things needed such as furniture dollys, etc they need to make sure they are in the truck i was told they didnt have any which was so inconvenient
DEVANITY GExcellent service in both locations!!
Sherri ZTruck had bad exhaust leak which in return cause lack of power truck was filthy took pictures truck got horrible fuel mileage because of the exhaust leak then I got charged more after I already paid $100 for a truck so much for the 39.99 advertisement
LOY GLady at the counter was sweet but truck was just dirty. I’ve seen better but other than that it was ok.
Milique G