Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)

188 reviews

7916 White Horse Rd   Greenville, SC 29617

(864) 990-5870

Office Hours

  • Mon-Fri: 9:30 am–5:15 pm
  • Sat: 9:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 990-5870

7916 White Horse Rd
Greenville, SC 29617

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:15 pm
  • Sat: 9:30 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nneka B 
Rating:
5.0

Customer did not leave a comment.

Peggy P 
Rating:
5.0

U-Haul rep was extremely nice and helpful!

Dustin B 
Rating:
4.0

Exceptionally friendly/helpful clerk. Hooked up the trailer for me smoothly and easily. I usually dread dealing with Uhaul but this was a good experience. Did make the error of failing to check to see if the trailer was clean. Always check. They’ll fix it if you tell them.

Jean M 
Rating:
5.0

Customer did not leave a comment.

ANTAR R 
Rating:
3.0

Customer did not leave a comment.

Yuriy P 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Found after towing tires were severely out of balance, after return check in I notified agent.

Vittorio A 
Rating:
5.0

I was in and out and on my way in a matter of minutes!

SARAH T 
Rating:
4.0

Nothing you were wonderful

Frances S 
Rating:
5.0

Customer did not leave a comment.

Samantha C 
Rating:
5.0

Perfect and excellent

Nelida P 
Rating:
5.0

All good

Mercedes W 
Rating:
2.0

Lady that was in charge had no equipment to properly connect trailer. Felt sorry she had to work with next to nothing, not her fault. Management needs to correct this.

Vittorio A 
Rating:
5.0

We have dropped at least four trucks off at this location. Always helpful and professional.

TracyandDon S 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

The person in charge did a great job. There were some problems with call backs. The move went well. Equipment was in good shape.

Bill D 
Rating:
5.0

Customer did not leave a comment.

Heather E 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Molly M 
Rating:
5.0

Everything was perfect the staff in the building where a absolute pleasure

Chavonne L 
Rating:
3.0

Side mirror not checked. Would not stay in place. Dangerous driving. Had to duct tape to keep in place

Nancy V 
Rating:
5.0

Incredibly efficient. A pleasure to work with.

William C 
Rating:
4.0

Still waiting on a refund for equipment not available that I paid for

David D 
Rating:
4.0

Did not receive an email confirming return as promised by store attendant

Armando A 
Rating:
5.0

Customer did not leave a comment.

Barbara F 
Rating:
5.0

Nice helpful folks!

John B 
Rating:
5.0

Customer did not leave a comment.

jose r 
Rating:
5.0

Great experience

Laura M 
Rating:
5.0

Customer did not leave a comment.

Willie C 
Rating:
5.0

Customer did not leave a comment.

Eddie W 
Rating:
5.0

Love them!!

Gwyn S 
Rating:
5.0

Kayla and Ashley were terrific!

William F 
Rating:
2.0

I arrived at the facility at 4.30pm, the doors were locked with a note to call a phone number. I called, and the person said she was somewhere in the facility, to drop off the trailer where the others were, and she would be right up to meet me. I parked the trailer went back to the office, and waited, and waited, finally called the person again, and she said you are good to go! She said I would receive an email within 15 minutes verifying the return, but I have not received an email yet.

Douglas P 
Rating:
5.0

Customer did not leave a comment.

Dale E 
Rating:
5.0

The girl at the counter was nice, professional and down to earth. I would rent again from there

Jonathan C 
Rating:
5.0

Kayla was the agent whose customer service efforts were above and beyond. a valuable asset for your organization. and she doubles helping with another business located at this facility. a pro. thx Kayla

KIPLING C 
Rating:
5.0

Customer did not leave a comment.

Phillip C 
Rating:
3.0

Customer did not leave a comment.

Renee F 
Rating:
3.0

Need to separate dysfunctional trailers from good trailers - had to hook up 3 trailers before finding a good one (first required repairs and second’s wiring harness was completely rusted through). Had to drive to a different Uhaul location to diagnose my lights weren't working due to a vehicle fuse issue. Very friendly customer service but should have multiple personnel on shift to ensure all potential customer service issues can be addressed without customer having to drive to another location.

Stephen D 
Rating:
4.0

Employee was very helpful and pleasant. A very good representative of the company.

Steve M 
Rating:
5.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

Nothing customer service was great

tasha c 
Rating:
5.0

This truck needs to be taken out of service. I believe this is the junkiest truck that anyone could ever have. First of all the light in the back of the truck did not work so therefore we had to retrieve things in the dark, Second the cab smelt awful, third we were afraid we wasn't going to make it up a hill because it was so sluggish and last the gas hand didn't work right.

Leroy S 
Rating:
5.0

Have used this location twice in 10 months.....good service. Only improvement would be to be available during open hrs. Thank you

Claudia H 
Rating:
5.0

The office staff (two ladies) were very helpful, knowledgeable, and friendly. They made the rental process easy.

Kimberly S 
Rating:
1.0

Customer did not leave a comment.

Cesar M 
Rating:
5.0

Customer did not leave a comment.

Philip S 
Rating:
4.0

The manager was very helpful and courteous. She made the process easy for me. Much appreciated.

Michael M 
Rating:
5.0

Great service and great price for my local move. I would certainly return here for future truck rentals.

Erin S 
Rating:
5.0

Wish trailers had tongue jacks. Can get hard to lift when loaded on front as advised.

hank e 
Rating:
5.0

Customer did not leave a comment.

Kevin U 
Rating:
5.0

Customer did not leave a comment.

Deborah B 
Rating:
5.0

Customer did not leave a comment.

Kristin F 
Rating:
5.0

The girls, Kayla, and Amanda😉 at this location are very efficient, friendly & welcoming, which makes me want to come back to this location for a U-Haul many more times to come! They are very efficient and knowledgeable, which makes the process of renting a U-Haul seamless!

George K 
Rating:
5.0

Customer did not leave a comment.

Perry W 
Rating:
5.0

Customer did not leave a comment.

Seth M 
Rating:
5.0

Customer did not leave a comment.

TODD D 
Rating:
5.0

Customer did not leave a comment.

Lawrence R 
Rating:
5.0

I recently rented a Uhaul truck for a long distance move and I have to say that I was highly impressed with the whole experience. From start to finish, the process was smooth, user-friendly, and hassle-free. The online reservation process was straightforward, and I appreciated the transparency and clarity of the pricing. The pickup process was quick and efficient, and the staff were helpful and friendly. The truck itself was in excellent condition, and the instructions for operating it were clear and easy to understand. During our long drive, the Uhaul truck performed flawlessly. It was comfortable to drive and handled well even in tricky situations. There was also plenty of room in the truck for all of our belongings, which was a huge plus. Finally, the return process was fast and easy. Overall, I was incredibly impressed with the level of professionalism and service provided by Uhaul. If I ever need to rent a truck again in the future, Uhaul will be my go-to choice. I would highly recommend Uhaul to anyone looking for a reliable and high-quality truck rental experience.

Micah M 
Rating:
5.0

Very friendly and fast. Super nice and made it an easy stress free drop off. Really organized and efficient.

Thomas R 
Rating:
5.0

The manager was very nice and helpful!

Magdelyn H 
Rating:
5.0

Customer did not leave a comment.

kathie c 
Rating:
5.0

I have used this location multiple times. Every time the service has been exemplary! I never know when the need arises and somtimes bad timing, but they have always came through.

Larry B 
Rating:
4.0

Customer did not leave a comment.

Richard D 
Rating:
1.0

I was told one price and charged completely different

Ezekiel S 
Rating:
4.0

Customer did not leave a comment.

TAKESHA D 
Rating:
5.0

Customer did not leave a comment.

LUCINDA C 
Rating:
5.0

Customer did not leave a comment.

kathy s 
Rating:
5.0

Customer did not leave a comment.

Angela W 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

Customer did not leave a comment.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

Kevin U 
Rating:
5.0

Very friendly customer service!

Sarah b 
Rating:
5.0

Lady at desk excellent customer service skills. Let her know she’s greatly appreciated. 😃

Dennis G 
Rating:
5.0

Customer did not leave a comment.

WENDY W 
Rating:
3.0

The lady that was in the office was friendly and professional.

Darrell R 
Rating:
5.0

Customer did not leave a comment.

MAYCOL M 
Rating:
5.0

Kayla and her staff went above and beyond. My needs for the business changed continually changed and she always found a way to extend the rental. I will highly recommend Storage Sense to anyone and everyone.

Larry B 
Rating:
5.0

Service and staff are great

Quentin M 
Rating:
5.0

Customer did not leave a comment.

Timothy W 
Rating:
5.0

The lady's at he place I rented the uhaul from were wonderful and very helpful. My issue was that over the weekend I was left stranded three times during the moving process. It was Monday when someone was sent to replace the battery . So yea it sucked sitting and waiting for a ride and having to figure out how to jump the u haul off. Evidently the battery was dead . Other than that is was all good. Let me know if there is some type of compensation for the huge inconvenience with the battery

chris d 
Rating:
5.0

I was amazed at the level of knowledge and attitude exhibited. Employee was very helpful and in my opinion was the best U-Haul employee I have ever had the pleasure of dealing with you should be very proud of her and her immediate supervisor.

ron c 
Rating:
5.0

Customer did not leave a comment.

michael e 
Rating:
5.0

Excellent

Stanley C 
Rating:
5.0

Customer did not leave a comment.

paula g 
Rating:
5.0

Super service-Kudos to Kayla McCollum

Stanley C 
Rating:
4.0

Nothing really. The employee, her name is Amanda was excellent. I wish more employers had employees like her. Very professional and sweet at same time

robert n 
Rating:
5.0

Customer did not leave a comment.

Saddie M 
Rating:
5.0

Customer did not leave a comment.

Lou B 
Rating:
3.0

Customer did not leave a comment.

Channel P 
Rating:
5.0

Customer did not leave a comment.

roland w 
Rating:
5.0

Nothing to improve. Kayla was fantastic and very helpful.

James G 
Rating:
5.0

Nothing the Lady was fabulous an she helped out with ever need and obstacle we ran into.

Crystal B 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
1.0

Customer did not leave a comment.

Johna L 
Rating:
5.0

Super great!!

Denise B 
Rating:
5.0

if uhaul wants to improve use this site as the example for others to follow: i was very happy with the service i was provided. when i rented the trailer. the staff was helpful and we found what i needed, not what was most expensive. i was allowed to walk through to inspect and chose the trailer wanted to use. i kept the rental for an extra day, that went smooth. in summary, i needed a trailer on short notice, the reason it was needed was very stressful and on short notice. the staff at the location made the transaction easy and fair, when they could have easily taken advantage and put me in a much more expensive option. Thank you!

Wyndell S 
Rating:
5.0

Kayla was the key to this experience being so good. She was knowledgeable, easy to work with, and ensured I understood all the ins and outs. She has pride in her store and her equipment. She was efficient and effective on the check out and the check back in of the equipment.

William T 
Rating:
5.0

Customer did not leave a comment.

david r 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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