The truck was filthy, especially the Moms/Grandmas attic which was oily/greasy. Never had a walk thru of the vehicle prior to getting it. We reserved an appliance dolly but none was available. Truck was wonky/did not drive well and felt unsafe driving. Returning the truck was difficult. We did not use the blankets and 1800GOUHAUL customer service agent Mavis was totally unhelpful. The Safe n Sound worker said UHaul system kept going down and unable to credit us the blankets. Had to call her manager of Safe n Sound had to credit us the blankets. The vehicle was so filthy and not really road worthy/very wobbly. Since we could not use the Moms/Grandmas attic, had to do multiple trips/extra mileage. We should get a compensation of at least $100 since we needed to drive due to filthy truck and also it being a filthy truck. Also not having walk thru in the beginning was very unprofessional. Will never use that facility again to rent a uhual. Please call us about compensation. If we do not hear back, my husband has active veteran social media sites and will communicate to everyone on the unworthiness of UHaul.
Kimberly W
Safe N Sound Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Groton, CT 06340
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- 4.0 Average Customer Rating
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Over charged me for mileage and charged me 25 insurance that had she asked I wouldn’t have take. Called to dispute manager never called me back I the hour I was told. Called the customer service number spoke to Reggie very nice request a Williams call me by Wednesday. I won’t be back to this location normally use gold star highway which is where I originally booked but Gina said they over booked and needed to go to bridge street
Michelle GThe young lady that checked us in took down all the information about the truck and was forwarding it to the appropriate people.
Scott KNo hitch on truck
Paul NI dropped off a trailer on Sunday and there was nobody working there. So I called on Monday to make sure that they processed the return, and the woman who helped me was very rude and told me that I parked the trailer in the wrong spot. There were no signs telling me where I should or should not be parking it.
Andrius M