They left the car key to wrong lockbox. I followed the app instruction to open the lockbox #2, but the car key wasn't there. I wasted almost hour to contact your customer service to get assistance to open other two lockbox. Finally, I could get a car key from the lockbox #3. It is poor key management system ever.
BILL K
Rent4parties
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hackensack, NJ 07601
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How U-Haul Reviews WorkVery hard to drop off took 45 minutes on phone to finally get code for lock box to drop off key there was no drop box
John DGreat customer service!
CHANKYANA SThis is the worst experience I’ve had using a Uhaul. I would not rent again. I paid for and requested dollie’s and moving mats. I received none in the truck. Afterward when trying to call there was an HOUR wait when turning in the truck. Not to mention when I requested a call back, no one called me back or even reached out. I’m still being charged $120 and no one will respond!!!
Olivia MEasy and quality service
Sukru K