Was charged 10 extra dollars after returning truck, which I'm I'll confused about. I originally had it set to pick up in amherst next to my apartment, but then that was moved to a uhaul pick up across town. Then I was gonna return it to turners falls, as I was dropping furniture off in erving. But it was moved to drop off in greenfeild, which is farther away, costing extra mileage. I should not have to pay for extra mileage which I was did not plan for, but the circumstances changed upon me by the uhaul company.
Melinda D
Budget Auto Repair LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hadley, MA 01035
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Customer Reviews
- 3.5 Average Customer Rating
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Sketchy driveway entrance that runs the risk of damaging vehicles
Alexander LI dropped it off after hours.
Christopher AThe driveway was very difficult to maneuver and the driveway was in rough shape. It was a Sunday so it was closed I did not deal with anyone personally. It was easy to find and visible from the road and close to where my daughter had moved.
KATHRYN WI called to confirm my 830am reservation the day before pickup and was told they opened between 8-830am. I said I would arrive around 815am as UHaul had changed my pickup location to another town. When I was dropped off at the location at 8:15am, the business was closed. I waited until 830am and began to call the location leaving numerous voicemails. I received a text from someone @ 9am telling me the "he had no way to reach the employee scheduled to open and that he was an hour away." He offered to :travel to the site or cancel my reservation. With the movers already scheduled @ my home, I called U-Haul directly and thankfully the keys were in the lockbox, but none of the moving supplies I had ordered were in the truck. So sadly, no I would not recommend this location.
Lauren G