I scheduled for a pickup Thursday for today Monday she didn't tell us that she scheduled to pick up for another location we got there probably about 9:09 we had to wait till someone came then they called the the receptionist it was 10:00 before we could start I do not recommend this place at all
MICHAEL S
Freight Brokerage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hagerstown, MD 21740
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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There was no one at the store when we arrived 30 minutes after it opened. We had to ring a doorbell and then an attendant showed up in a car asking if we were the ones ringing the doorbell. We then had to wait for the manage who apparently lives close by as well. It took over an hour to compleat a simple pick up and get home making the movers we hired have to wait 45 minutes before they could start loading the truck. Pick up was supposed to be at 930 and we should have been home by 10 we did not get home until almost 1045. The truck also did not have the required amount of gas in it and the AC didn't work so we had to have roadside assistance come fix the AC. Uhaul itself has been fantastic for any move we have made over the years, but this location was absolutely awful.
Samantha SDon’t lie about the mileage.
Luke RStaff was that kind.
Felicia Dbe open at the stated hours. location was closed 1 hour before posted time
Darren S