Better condition of trucks (check engine lights came on and off, gas gage never reset after I put gas ) Chip bags in the cab , there was no dolly in the truck had to go back to the yard look for the mechanic and then he gave me a dolly , apparently they don’t keep it in the truck anymore. Have a knowledge of what the U-Haul location hours are (the website said they were opened on Saturday from 10:00am to 6 pm the office section of the business is not opened on Saturday , luckily there was a mechanic who worked on weekends was able to access the system and helped me out. I wasn’t able to get the additional stuff I requested online extra moving flat dolly , appliance dolly , etc because that location is only pick up and drop off as the mechanic explained to me , so I had to make other arrangements to get these stuff . Because of all these inconveniences I ended up getting to where I needed to be an hour later where I have people waiting on me who gets paid by the hour . Just a total inconvenience I think this location should be shut down , they are not ready to represent the company. I had stopped using U-Haul years ago and I guess this was a reminder why I stopped.
KEITH R
Genesis Automotive & Performance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Haines City, FL 33844
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Customer Reviews
- 4.0 Average Customer Rating
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Marlene ECheck the complete truck inside out and maintain engine better
BRUCE RIn my honest opinion this facility was filthy. They have a huge dog chain up with without any signs stating that a dog is on the premises. The guy was very rude first off. My husband and I walked through the fence and informed one guy we were there to pick-up the uhaul car tower. The owner I'm guessing walks out I don't have no one scheduled to pick-up any I'm getting ready to leave. I said we have a reservation from uhaul at this location his response you must have just made it. I said no it was reserved this morning. He said I don't have nothing. I said to him again that Uhaul made a reservation at this location I can contact them and inform them that you don't have anything from them. If I wouldn't have been so late in the evening I would have left but we had already made arrangements to leave early Saturday morning. I have no intention of using this place again
Valerie PGood evening. You-all don't care.
Anthony K