This was not the original location that I identified in my reservation and was changed at the last minute. It was 20 miles out of town and resulted in me going over my allotted mileage and U-Haul charging me extra. I reserved a 10’ truck but was given a 15’ truck instead. I didn’t need this large of truck and the extra gas it took also cost me additional money than what I planned. I reserved an appliance hand cart and this location did not have what I supposed to get. He gave me what he had and I was able to make it work, but they were obviously not ready to handle my reservation.
Justin W
McClain Hardware LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hanover, MI 49241
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Customer Reviews
- 4.0 Average Customer Rating
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Worker that checked me out and went out to the trailer was rude and yelling because I couldn’t hear him while he whispered questions while facing away from me. Then the straps on the trailer were ripped and he knew about it so I had to use my straps. Almost didn’t rent the trailer because of him. He also got the drop off location wrong twice. So I had to call and get it corrected after leaving.
JACOB MClean, quick and friendly.
Kevin KAfter we got the trailer home and opened it we realized it had a very strong smell of marijuana. We didn’t have time to take it back and exchange it so we went with what we had. In the end we have to was everything to get the smell out of it. Clothes, furniture, pillows and etc. I told them about it when I dropped it off but he said there was nothing he could do about and I’d have to report it. Any chance someone will respond to this and do something for me?
THOMAS FThe website said it was a 2 5/16 ball but the n fact it was a 2 1/8
Jim B