We were supposed to pick up the truck at this location, but they did not have it. We then had to drive a half hour to pick up a truck. They had the truck, but not the furniture dollies we reserved. We were told to go to another location in Hastings to get them, because they were available. They were also 25 minutes out of town and did not have them as well. I called multiple times and nobody would assist me after all of this. I was told to call around myself and find them. Really?? Nice customer service. I finally called and asked for a manager. She located the dollies for me, but when I got to my 4th U-Haul location they only had one. We were moving out of state and expected a seamless and stress free experience with U-Haul. It was absolutely the worst service and complete waste of our entire morning running around while we were supposed to be loading a truck and leaving. We never even received an apology. One would think when you book and reserve items, they would be at the location, including all the items. Unbelievable.
jen b
Pro Power Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hastings, MN 55033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very good
Patrick RThe equipment and ordering process was easy. I paid the extra premium for a whole day one way, but was disappointed that the premium price only allowed 40 miles. That did not even allow me to drive to my apartment and then to the storage locker.
Mitchell KI had a 5 Star experience.
Tim GCustomer service was great. Hard to improve on greatness.
Tim G