First res.was done by corporate because of bad internet transmission in this town of haysi va.the order was all set.when i arrived they had a totally wrong order,supposed to have 1 auto transport trailer for quoted for 69.95 ,what they had was a an order for a box trailer with added on extras like blankets ,locks etc..,for $178.86, they had to redo work order with district manager after about an hr. Finally got done ,inspected trailer an notice grease streaks coming out of all lug studs,didn't feel safe but was reassured by attendant, trailer was old. They relied on outside vendors to maintain, last but lease final bill had a extra charge of $7 added to quoted $69 an turned into $76 an said this was actual rate, total bill was $86.78 Taxs???,
ALEXANDER N
C&C Farm Supply Inc
(U-Haul Neighborhood Dealer)
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Michael PThe employee in the store was unprofessional, I know the routine with rentals. There was no request for Drivers License which was a first for us! They didn't not follow any of them, they handed us the keys and never took us outside to show us how to use it and do the inspection for photos. The UHAUL was covered in dog hair, dirt and unkempt. Not to mention is reeked. We did take the required Photos which was the mess inside the cab, the mileage, the gas and around the cab. So we weren't held liable. We knew something was off. I highly look into other locations, clearly they aren't a good rep for UHAUL unfortunately. I will always use UHAUL services as long as I need them. I would have checked the text before we pulled out and submitted the photos but we did not have cellular services. I HIGHLY RECOMMEND ANS STRESS THAT IF YOU DO RENT HERE HAVE THE RENTER OR OWNER COME OUTSIDE WITH YOU AND MAKE THEM AWARE OF THE SHAPE OF THE INSDE AND THEM TAKE PICTURES WITH MILAGE AND ALL THE PLACES ON THE U-HAUL.
Justin NStaff at C&C remember me, although I rent maybe once a year. They take good care of me!
Michael CI dropped the truck off, showed the rep the hole, and explained what had happened. On the 22nd I received a call from AFM Darin Pratt who advised he was aware of the issue. I requested that U-Haul add the inside of the storage area to the walk around inspection and photos that are requested of a renter when they initially pick up a truck. He advised that the policy is for the U-haul center where the truck is dropped off is responsible for inspecting that for damage and to ensure the lighting is working. I told him that in this instance, someone obviously had not done their job. He told me he would take care of the issue and thanked me for being diligent in communicating with U-Haul on the issue. I even tried to secure the hole by fixing some plastic to the top to protect the inside. Yesterday (8/6) I received a charge on my credit card for $400 for damage. I reached out to Darin again and advised him that this had happened. I asked why after we had discussed this and agreed it would be taken care would I get dinged for this issue when it was not my fault and obviously the fault of the previous renter. Darin responded and immediately fixed the issue. I had shared with Darin in my email that U-Haul has always been my preferred place to rent trucks but after this experience I was seriously questioning my loyalty. After Darin got back to me that very night with a resolution, I was impressed. Too often these days customer service is a forgotten art, as is one doing what they say they are going to do. I can say that I will continue to use U-haul for my renting needs only because of the actions of this AFM you have. He is a true professional who understands that customer service is what keeps a company alive, especially when there are other choices in the market. You have a top-notch manager in Darin, and I would recommend Darin as one of your very best. He and his actions are the only reason I will continue doing business with you despite the experience at the pick-up location in Lexington, where the service and knowledge of the reservation was absolutely poor. You have a great manager in Darin, I would respectfully suggest you move him into a higher position and pay him more - he very much deserves it, and you will reap benefits from him professionalism.
SCOTT F