My experience with my uhual pick up was a bit weird. The guy who helped me was very talkative but not about business at hand but off topics like politics and weather. The only thing he did tell me about the me truck but that this was my truck and bring it back at 3/4 full of gas and that was it. He took a copy of my ID and sent me on my way. He didnt take a deposit, he didnt walk me around the truck, he didnt show me around it, he didnt do anything, he didnt even give me any paper or receiptor any documentationback at all. I had the rental from Friday morning 8:30 AM until Monday 8:30 AM. We ended up turning the truck sunday afternoon early and great thing we did, because of the amount of miscommunication on Uhual's side is unbelievable! I had booked the uhual roughly 2 weeks prior to the rental date, and a few days before that rental date uhaul had contacted me stated that if I was willing to pick up from a different location and also return at a different location for a same size truck they were willing to only charge be $50 plus tax and include 50 miles with travel for free. I accepted the terms and delivered at the agreed location. Upon arrive to the new location, the new location was not informed that they were to be accepting this new truck into their inventory. So when someone turns in a truck to a location thats not at the original contract location, they charge a $300-$500 to accept that vehicle. Also, during check in, they had found out that I was given the wrong vehicle on contract. I was driving the wrong uhaul all weekend long, and could have been repoet stolen anf would have not even known. Because it was the wrong vehicle, the mileage was also incorrect which meant I have surpassed my 'included miles' and they were charging almost another $300+ for that. At first, the worker was not being very helpful but once they were hearing what was happening to us and understood it wasnt out fault and it was the original location not communicated, the assistant manager 'clara?' She was incredible and was extremely helpful during this entire time. If it wasnt for her we would have gotten no where with that situation.
JUAN M
3UUU Events
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89011
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- 4.5 Average Customer Rating
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When I went to that location, I did not even know that the truck outside the locked gate is actually mine. I understand that it is out of Operation hours. Given that I am a nre customer to that location, a simple call or text message or email to let me know that the truck outside is mine. Also, when I went to the truck, I didnt know how to get the key. I went on the app and i could not find my reservation. I had to call the customer service to resolve that part. I would not recommend this location. I love u-haul but man, you guys need to fix the app check in process as well. I WOULD really rather check it out in person at the store. The amount of photos, location sharing, and everything were not worth it. I spent 35 minutes to just do that.
Hyunwoo PThe rep had amazing customer service and was extremely polite.
CATHERINE LTHe person who helped me was great
PATRICK Leverything was great from start to finish.
JAMES V