First off - the managers at the StorageOne Rentals Stephanie were great and got me on the road in a matter of minutes. Unfortunately, the 15' truck I received had problems, causing us, in the end to offload the truck in 5 loads into a friend's pickup truck and trailer, which - in turn - caused us to be hours late in our "estimated" return time. The problem with the truck was, I believe, a stuck throttle pedal or linkage, causing me to almost run over 2 pedestrians, in one case, as the brakes could not stop the vehicle alone when the engine was accelerating. Luckily, I kept my cool and put the truck into N - Neutral before the truck went into the crosswalk. In another instance, the truck nearly rear ended a Tesla that was sitting at a stop sign. Again, I had to put the truck into neutral to stop it in time (and within inches I might add). There were two other times, just after we loaded the truck and I decided the truck was too dangerous to drive, especially with a full load. So, I called a friend with a trailer and pickup to offload the rental truck, instead of taking any chances. This process took 5 trips - each 22 miles round trip - which put us hours behind our "estimated" schedule. To add insult to injury, halfway through transfering the furniture and items from the truck to the pickup/trailer, I received a text message from U-Haul stating that MY estimated time had passed and that they were going to charge me for another day, including insurance. I guess I should have asked to keep the truck for 10 hours instead of 6-7 hours to avoid this overcharge for their defective (and dangerous) equipment. So, yes, they charged my card again after having the vehicle for 6 hours...stating that "a family was waiting for the truck", but when I returned the truck, there were many 15' trucks in the lot available for rental...so a bit of a scam in my opinion. (there was no family that was going to rent the truck). I will not be hiring any truck again at U-Haul, ever...the poor maintenance of the equipment, making it dangerous to drive, and their scammy add-ons (two rental charges in a 10 hour period) are good examples of a company that doesn't care about safety or long-term business relationships.
Richard H
StorageOne Rentals Stephanie
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henderson, NV 89012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Equipment in very good shape, but brakes need checking. Staff couple were Outstanding, knowledgeable, helpful making it a Great rental experience.
DONALD NThe ease and convenience. Staff was friendly and informative.
PAUL KLogan is great, thanks!!
JESSICA FWill be using this location for any future local moves! Donna was the best!!
MICHELLE A