The only good thing about this reservation were the actual movers. The location was changed 3 times each further away than the last due to the trucks being frozen in. No partial refund was offered even for the additional mileage. When I went in person to pickup the truck they told me they were all frozen in and wouldn't be able to get a truck AFTER GOING IN PERSON. I had to dig out the ice just to get to the truck just so I could move that day. Absolutely hands down the worst moving experience I have ever had. No help from anyone or refund offered which is absolutely insane considering everything I was put through. Will definitely look at other moving companies in the future.
ANDREW D
Richmond Geeks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Henrico, VA 23294
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Customer Reviews
- 4.0 Average Customer Rating
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Front of truck and windshield were very dirty (mud splashes and bugs). Not terrible, but I had to clean them. Mirror on right side of truck could not be positioned to allow easy viewing.
Mike PThe person who used this truck before me did not sweep out the floor before returning it.
PAUL DProvide a clean vehicle including windshield, windows, mirrors & side mirrors. Need to make sure additional items like pads and dollies are in the vehicle at the time of pick-up especially when the rental is after hours.
Michael SHave staff that is willing to leave the office and walk outside to make sure the equipment is securely attached and that the lights are working, I had to walk back to the office to get an extension cord for the lights,
John H