I had reserve to pick up at noon the truck on October 29. I got there and the 2 staff working said system was down across Canada. I check every half hour and they kept saying nothing was working still across Canada. I could see the truck in the yard was there. They were horrible offered no help what’s so ever. They made me feel I was bothering them. I didn’t think they were too smart either. I drove from Jasper. They said I should drive back to Jasper as they were closing the counter at 3 pm. I phoned in Edson U-Haul and the guy I spoke too said the system was working across Canada no problem but bit slow in am. He told me to phone in Edmonton office of U-Haul which I did and he also said there was no problem. He couldn’t understand why I was told until 3 pm I couldn’t get the truck I reserve back in May. I made several attempts to register check in on line myself and could not make it work. Ended up talking to someone who was suppose to help me but she put me on hold about 20 times so I hang up. The service was awful. Until I ended up with another guy from Edmonton who tried his best to help but wasn’t able to. He referred me to someone in the state and at that point it was after 5 pm. I had been trying for 5 hours to get the truck from the yard I was on. The lady in Wisconsin was finally able to help me but took a few try before I could actually get the key from the lock little space it was in. I really think your system is a problem and not easy to navigating at the best of time. By the time I was able to start driving the truck from the yard it was 6:15 pm. I lost many hours to try to get the truck so I was extremely disappointed from the service I got from Hinton and 1 other woman I spoke too… anyhow hopefully you guys do something about the place in Hinton… perhaps you can find someone else because clearly they are incapable to provide the service.
Line B
Tempo Jeles Grocery & Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hinton, AB T7V2A3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was told the next day they had no permit and felt very uncomfortable leaving the rental there as I had already dropped it off. They need to get their permit or Uhaul needs to find another place for customers to drop off or pick up rentals.
Janet SKeep the system from going down.
LUKE WTrailer was dirty and trailer signal light was out on passenger side
Damien CAll was a very good experience
Dan G