I arrived w/ a reservation for a truck, 26', which wasn't there upon arrival. I waited 45 minutes before I was asked if I could use the 20' truck, as I didn't have a ride to the next closest location, 25 no miles away (inconvenient now and for return). Having lost 30% of the space, I wasn't given a discount on the cost, but simply the mileage. Furthermore, no T&C's were discussed (nor signature obtained) stating mileage was to be at 1/4 tank of gas. I was given a truck with 60 miles to E, as my roundtrips utilized 44 miles. Again, had I the truck reserved, mileage AND fuel consumption would have been less. I was then charged for fuel, which I never signed for. I was also informed I didn't need to fill w/gas, as that was covered by the mileage charge. This is the WORST experience of a location (I've rented 10 trucks in my lifetime) and will never visit this location again. They are too focused on collecting payments, and repo-ing cars, then this avenue stream. Thoroughly disappointed in the experience, location, and excess fees which were never covered.
Jon S.
Hobart Discount Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hobart, IN 46342
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Customer Reviews
- 3.0 Average Customer Rating
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The truck had items in it and they are no professional at all I do not recommend this place at all
Phyniece C.Really cramped location and not set up to move easily parking or taking equipment.
John N.Tire was flat. Couldn't get ahold of anyone to fix issue. I've been asking for my money back.
Derek J.Keep up the great work
INGRID F.