The owner of this place is super nice and friendly and the van was super clean and brand new!
RICO M
Auto Lux Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, CA 90028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service
JOSEPH FThe initial cashier told me I couldn’t bring the truck back after work hours. I had left the store for a moment and didn’t find the original cashier, so I asked the next available person there. That second person told me I can bring it back outside of work hours and drop off the key and I needed to park on a specific street. I found additional parking on a different street as I didn’t want to block in the back parking lot in case someone else needed to enter it. There isn’t much available parking for such a large truck near this location in Hollywood, so the location isn’t the most efficient one to rent from. They closed at 3pm on a sunday which isn’t helpful for those who need to return the trucks. I wasn’t unable to return the truck when they opened at 9am because I work at 9am. The next morning, the owner texted me asking where the truck was. I called to communicate more efficiently as I was driving to work. He was being belligerent on the phone saying that I shouldn’t have return it outside of work hours, when there was no clear writing of that in uhaul policy, and his colleague mentioned it would be fine. Customer service is terrible, not clear communication, and no efficient way to return the truck.
BROOKLYN KIgor who runs this U-Haul was courteous and professional and very much a pleasure to deal with. I had no issues at all in fact I grateful for having rented at This location.
JOAN EGreat
MATTEO S