Customer Reviews for Auto Lux Rental
(U-Haul Neighborhood Dealer)

948 reviews

1441 N Highland Av   Hollywood, CA 90028

(323) 580-6329

Office Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 7/4/2025: Closed

Services at this Location:

Contact Us

(323) 580-6329

1441 N Highland Av
Hollywood, CA 90028

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 5 pm
  • Sun: 9 am - 3 pm
Special Operating Hours
  • 7/4/2025: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Never did a neighborhood Uhaul before but they are defiinitely starred for the future. Love supporting local and they accommodated me in the best way. Location is very no frills but the warmness and excellent customer service from Igor and his partner made it a seamless, stress-free experience. Loved their house music as well!

LENA R 
Rating:
2.0

Customer did not leave a comment.

BISLAN D 
Rating:
5.0

Customer did not leave a comment.

ERNESTO D 
Rating:
1.0

Customer did not leave a comment.

YICHAO L 
Rating:
5.0

Everything was quick and easy. The owner was super nice. My only complaint is that the inside of the cab (the cupholders, etc) was dirty. Otherwise, great experience.

MATTHEW S 
Rating:
3.0

Customer did not leave a comment.

JOE T 
Rating:
5.0

They were very friendly accommodating, and very professional nicely stocked with everything we needed for moving

VIRGINIA C 
Rating:
5.0

Customer did not leave a comment.

SPENCER V 
Rating:
5.0

Great customer service. All was easy

DEL S 
Rating:
4.0

Customer did not leave a comment.

SNEHA A 
Rating:
5.0

It was really smooth and the people working were really nice.

William C 
Rating:
3.0

The inside of the trucks are-always dirty

JONATHAN K 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Very relaxed… Gentlemen makes you feel at ease… Moving is hard enough… It is good to bring some levity to moving.

ROBERTO T 
Rating:
5.0

So super easy and fast and affordable - great experience!

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

JAMES T 
Rating:
5.0

Everything is perfect

MYKOLA P 
Rating:
1.0

Clerk at this location was quite rude and arrogant

IGOR S 
Rating:
4.0

Customer did not leave a comment.

LANCE B 
Rating:
5.0

Customer did not leave a comment.

ANDREW C 
Rating:
4.0

They came out and took that monster beast of a truck. It would be helpful to let people know that you need to go to the side street to return the truck as I had to make multiple circles around the block.

AMNON A 
Rating:
1.0

Customer did not leave a comment.

Paula J 
Rating:
5.0

Customer did not leave a comment.

THOMAS K 
Rating:
4.0

Customer did not leave a comment.

Alan B 
Rating:
5.0

Very Helpful .. much appreciated

PATRICK L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

GIANFRANCO B 
Rating:
5.0

Customer did not leave a comment.

EDUARDO S 
Rating:
5.0

Exceptional Staff!!!

DAVID G 
Rating:
5.0

Customer did not leave a comment.

EDWIN I 
Rating:
3.0

Customer did not leave a comment.

anthony d 
Rating:
5.0

Customer did not leave a comment.

THOMAS K 
Rating:
5.0

Igor, the owner of Autolux Rentacar was the most professional, friendly, and efficient U-Haul service provider I have ever dealt with. What a wonderful and pleasant experience he provided! I will recommend him to everyone. Grazie Mille

MELISSA P 
Rating:
5.0

Customer did not leave a comment.

JORDAN A 
Rating:
5.0

The truck had a link on right side upper corner Nothing was ruined just a few wet boxes. They were Hurry up very apologetic. Nice people

VIRGINIA C 
Rating:
5.0

Customer did not leave a comment.

Brad D 
Rating:
5.0

Customer did not leave a comment.

JOSHUA N 
Rating:
5.0

The best experience ever from the first call to the return. Will definitely be a return customer!!!

HILLARY B 
Rating:
5.0

No notes, excellent service across the board!

FELIPE F 
Rating:
5.0

Very friendly people working in this U-Haul location thanks

OLEG S 
Rating:
5.0

Perfect. Slava Ukraini

RUSLAN G 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M 
Rating:
5.0

Thank You Igor!

ALLISON H 
Rating:
4.0

Worked out perfectly. Thank you.

Stephen P 
Rating:
5.0

I am contacting the guys for the second time, everything is great. A competent approach, fast processing, pleasant communication. I wish them development and success. Peace to the world.

ARTUR A 
Rating:
5.0

Easiest pick up and drop off I’ve ever had at a uhaul, wish they were all like this. Chill dudes and good truck

Maxwell Z 
Rating:
5.0

Customer did not leave a comment.

OSAMU N 
Rating:
5.0

Customer did not leave a comment.

CARLOS R 
Rating:
5.0

Have lived in LA for 5 years and have moved to different apts. I always come to this place. It’s fast and reliable. I never have issues. The price is good. The customer service is 10/10. This will always be my go to spot

AMBER F 
Rating:
5.0

Customer did not leave a comment.

ELIAS R 
Rating:
5.0

Igor was the best!

VIRGINIA S 
Rating:
1.0

Terribly rude men. They charged me on a card I told them not to charge, I reserved the truck on one out of necessity and wanted to use a different one to pay. When I asked them to reverse it, they told me they couldn’t as they already charged it and insisted it was my fault. Even though, I told them to not charge that card. Will not be coming back here

Joseph M 
Rating:
4.0

Disgusting service. I rented a U Haul for the first time and the manager was extremely hostile. I had to ask twice about every detail and talked to me like he was doing me a favor. He is totally incompetent and does not understand insurance. There is no key drop box at the drop off point and I had to drive there the next day to return the keys.

Iurii N 
Rating:
5.0

During checkout give instructions on where to drop the vehicle. Make sure the bed is clean of dust and debris.

CHANCE S 
Rating:
4.0

The truck was clean and in good condition. I was pleased to find that it had a backup camera as well as dashboard metering for tire pressure, fuel economy and remaining range. The whole experience was more smooth than I expected.

William B 
Rating:
4.0

Customer did not leave a comment.

DANIEL O 
Rating:
5.0

Customer did not leave a comment.

SADE R 
Rating:
5.0

Great service always!

JEFFREY B 
Rating:
5.0

Always a pleasure renting from Auto Lux.

BRAD D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

JOEL K 
Rating:
5.0

Customer did not leave a comment.

ANATOLII H 
Rating:
4.0

Everything was simply great

MITCHELL J 
Rating:
5.0

Customer did not leave a comment.

TANIA P 
Rating:
5.0

Customer did not leave a comment.

CAMERON D 
Rating:
5.0

Igor was extremely helpful and professional!

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

It was easy.

JANE G 
Rating:
5.0

Customer did not leave a comment.

ALLIE H 
Rating:
5.0

Customer did not leave a comment.

JANE F 
Rating:
5.0

This is the best Uhaul I’ve ever worked with! Their team goes above and beyond to make you comfortable and is prompt, kind and helpful. The vehicles are always clean and pickup/drop off is so easy.

HANNAH C 
Rating:
3.0

Customer did not leave a comment.

FELIX G 
Rating:
5.0

Customer did not leave a comment.

LAURA B 
Rating:
5.0

The team at Auto Liz are amazing. Have rented from other neighborhood locations but never have been welcomed and accommodated as I did here. A+ I wish every U-Haul experience I have is up to this level.

STEPHEN B 
Rating:
5.0

It was Amazing !

EVGENY D 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH M 
Rating:
5.0

Customer did not leave a comment.

TED R 
Rating:
5.0

I love this location. The same man always checks me in, always has a great attitude, is helpful and kind. They always have trucks available and they make the process super easy. This is my preferred location and the last rental, they were closed due to the oscars and i had to go to another location and it was a terrible experience and now i know, uhaula are not all equal. so was super happy could get the truck here.

KIMBERLY H 
Rating:
4.0

Customer did not leave a comment.

Justin B 
Rating:
5.0

Customer did not leave a comment.

JASON R 
Rating:
5.0

Great staff!

Stephen A 
Rating:
5.0

Easy pick up and drop off. Clean van and friendly service .

ALEXIA D 
Rating:
5.0

Finally a nice experience! This place is an easy smooth transaction. I was in and out in 10 minutes. No tricks, no games. I was happy and highly recommend this place to anyone. Very friendly gentlemen and very helpful. The Van I rent was in good condition and clean. Thanks

IVAN M 
Rating:
1.0

Guy was horrible

RACHELLE D 
Rating:
5.0

Customer did not leave a comment.

MYKHAILO V 
Rating:
5.0

This guys is very kind and friendly thanks

RIGOBERTO V 
Rating:
5.0

I had a great experience with U-Haul, thanks to Andrew’s outstanding service! He was incredibly professional, knowledgeable, and went above and beyond to guide me through the entire process. His expertise made everything smooth and stress-free, ensuring I had the right equipment and information. I truly appreciated his patience and dedication to helping me. If you’re looking for excellent customer service, Andrew is the one to go to! Highly recommend.

NECHAMA K 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J 
Rating:
5.0

Customer did not leave a comment.

CLAIR C 
Rating:
5.0

Friendly and great customer service

JASMINE P 
Rating:
5.0

The manager and the assistant were courteous and went out of their way to accommodate us on our pick up and return with clear instructions and the fastest check and return.

KENNETH C 
Rating:
5.0

Well done guys!

ANDREI Z 
Rating:
4.0

Customer did not leave a comment.

STEVEN M 
Rating:
4.0

Customer did not leave a comment.

MASOTHAN S 
Rating:
5.0

Customer did not leave a comment.

DEREK P 
Rating:
5.0

everything was great. i come here regularly.

CASSANDRA G 
Rating:
5.0

I was late tu return the truck on time but they waited for me 7:15 pm thank you guys

EDUARDO S 
Rating:
5.0

Customer did not leave a comment.

GARY B 
Rating:
3.0

Don’t charge for a fuel charge when a customer brings back the truck with more fuel than when they received the truck. I picked up the vehicle with 1/8 fuel tank and 40 miles to empty, I returned the truck with 1/8 fuel tank and 55 miles to empty on the dash. Make that make sense? Why was I charged for that?

BO H 
No reviews have been submitted for this location.
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