Great service!
BORIS H.
Customer Reviews for Auto Lux Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees at this location were extremely rude to me and made the pickup and drop-off process much more difficult than it should have been. When I arrived, they told me that I should not have done the self-check-in on my phone because then they would "have to re-arrange all of the trucks to find my assigned truck" and made me go through the entire process again. During check-in they told me that I had to return the truck by 3pm as that was when they would be leaving for the day. I told them that at no point while making my reservation was I informed that I would need to work within this time frame and I would need the truck until at least 5pm. I was then told that in that case, I would have to find street parking somewhere around the location and that if I couldn't find any parking, it wasn't their problem and I would be held liable for any damages or tickets the vehicle incurred. Luckily, I was able to find street parking next to the location, however, I would not have rented this vehicle had I known I would need to take this risk. Location hours should be properly reflected when making bookings.
MARGARET M.The email sent me to a closed U-Haul location. I got rerouted to a new location. When I arrived, I explained everything to the man and he got very irritated with me and was incredibly rude. He also had to gave me a larger U-Haul than requested (it's what he had available - I get it), but he charged me an extra $20 bc of the vehicle size even though the company had made the mistake. Overall bad experience. Vehicle was gross - had not been cleaned in a while. When I picked up the U-Haul, the gas gage was on empty.
Sheldon W.Great customer service experience! Eric and Inez went above and beyond helping me with my u-haul equipment order!!
Rose Lou S.Draw their attention to the fact that you require that the gas used be replenished before return or there will be an exorbitant charge.
GLENN C.You charged me for collision fee without my consent after I SPECIFICALLY chose to refuse to buy that option and nothing was said about until the bill showed an extra 25 dollars.
Gillo G.The location is very hard to find - it's a guy in a smoke shop and you just leave the truck on a street around the block. Very strange, but convenient to hollywood.
Andrea M.Awesome customer service!
CONNOR J.Uhaul representative David was very polite and helpful, he explained whole process step by step. Would definitely come back again .
Aleksandr K.I completed everything online after being urged by emails received, including paying in full. They seemed to have no knowledge of any of it and made me come into the office to do it all again. Truck was mostly clean, but it could have been swept better. The gas needle did not move for two hours. Then went right to empty.
MICHAEL C.We had an great experience here. Our Uhaul representative could not have been more helpful and friendly!
DEBRA S.He was very accommodating and great at his job.
JUSTIN O.I was charged $11.50 for gas! When I filled it up my self! And was added extra fees of insurance. The person in charged didn't inspect the vehicle and mileage with me and just handed the keys.
JENNIFER G.No U haul sign anywhere. Hard to find
Donald M.U haul has been trying to bill me $80 for no reason this man is not to be trusted is lying
WYATT N.Great place and great price . Very helpful .
ANDREIA B.Provide receipt immediately. Not wait for later in the day. Like rental cars.
LEVIY C.Truck was not clean when it was given to me. They added a cleaning fee and I return led to truck clean. Also added insurance and I declined insurance.
DAVID W.Great job!
LUKE C.Communication was not clear including drop off area and reservation late fees. The owner was kind enough to you not charge the late fee which was I greatly appreciated but i was charged for an extra day because again they are not great at customer service and clear communication. It Would just be easier to avoid any mishaps if you go somewhere else
Alyra W.David was very helpful and nice. Fast check in, fast check out. Explained everything and I was very happy with the experience!
ANTON K.Great service, however U-Haul did not ensure that the 15 foot truck I reserved was available. Auto Lux provided a smaller truck. The smaller truck made my move much more difficult, and U-Haul refused to do anything to address the unfulfilled reservation. Twice U-Haul promised a supervisor would call within 72 hours but each time no one called. Auto Lux, however, was excellent despite U-Haul's unwillingness to do anything to correct the mistake which cost me additional money in order to move.
WILLIE H.We had a great experience. David was professional and friendly. The whole process was fast and easy.
Laura G.Don't change a thing.
Edward S.I received very friendly and helpful service at this location.
JASON G.The key drop box picture on the uhaul website does not exist at this location. I was nervous to hand the keys to a person who refused to show identification that he worked there and was quite rude to me when I said I was anxious about it, particularly during covid. I would recommending going literally anywhere else.
Douglas P.Egor was super nice and helpful. Thank you!
Luke S.Misunderstood that Igor wanted me to park on street and bring keys into back parking lot. So I parked truck in back parking lot. He came out and yelled at me so much, my young daughter got so upset that she started yelling back at him to stop yelling at her mom. He wouldn't. It was horrible. He really let me have it. I just apologized. My daughter and I left so upset and hurt.
Trinka M.Be more friendlier and provide accurate information to the customer.
Edwin T.Simple, straightforward, helpful, professional service.
Brian K.The u-haul computer system seemed painful but David was awesome and figured it all out.
BRYAN N.It was a great experience, got there a it late but they took care of me. Real friendly and joyfull
RICARDO C.Right in the heart of Hollywood. All trucks street parked. V difficult to parallel park a rented truck on a busy street!
Vanessa S.No designated place for return have to park roadside and instructions to find the place for key drop off not clear.
NAIDU R.Hard location to find but the man running it was very helpful and went above and beyond to make sure we were happy.
debbie S.This location is charging us for an extra 28 miles which makes no sense. Then the place was a random at that was dirty and a man walked up that didn't look like a worker and asked for our keys. And sai ok by. Didn't walk the uhaul off with us or anything
Johnny S.Horrible location!!!
Jerry C.The man who helped us was very nice and everything was great !
Cody B.Didn't feel secure at all, and was assuming to get a much bigger discount for everything that went wrong... very disappointing experience
Christopher K.Clean the uhaul, fold the blankets, speed up check-out time
abraham M.The staff was excellent but the place looked like a junk yard.
Richard P.