The enclosed trailer leaked. My personal items got wet. It was a good thing it didn't rain too long.
ANTHONY Q
Familys Empire Multi Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33023
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Customer Reviews
- 4.0 Average Customer Rating
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When I made the reservation I made it to pick up at the Rodman St. Hollywood FL location location. The online information did not inform me that there would be no one there because it was a holiday. When I arrived there was no one to assist me. I then had to download the app to try and get my vehicle, that they had already charged my credit card for. This process took over an hour trying to get the keys to the vehicle as my wife waited in the car for me. The combination that I received on the app for the lock for the keys to the vehicle would not work. I called the 800 number and the person told me that I may have to rotate the numbers one or two times before setting the combination and that if that did not work to call them back. After trying everything it did not work, and I called the 800 number back and talk to another person that repeated the code to me over the phone and told me several things that I needed to do to try to open it and I informed them that I had already tried everything and nothing worked. The person on the phone told me to hold on and they would check they came back to me and said they had to try to get ahold of someone put me on hold again. They then asked me if there was another vehicle there in the lot that I could use, and there was so we were going to try to get that key for that vehicle but I was waiting for the person on the phone to give me the code for the new vehicle. While waiting on hold I was looking at the code that would not work which was BOLL. I thought to myself what if they meant to put BOLT. So I tried the BOLT combination and the lock opened. The app had told me BOLL the woman on the end of the 800 number told me the combo was BOLL. When the woman on the 800 number got back on the phone, I informed her of what had happened and she apologized and said that they would have to notify a department to change the information and thanked me.
Millard BMy poor rating is more toward the equipment. The truck had over 130,000 miles, the windshield wiper was not properly attached in the first time using in a rain almost flew off the windshield. Also, the front tires did not seem to be balanced properly and when at posted speeds had extreme vibration. The truck had a very strong or odor to it as well. I hadn’t rented from U-Haul for many years and unfortunately, was very disappointed with this experience.
PAUL BTERRIBLE TRUCK . THEY RENTED THE TRUCK TO ME WITH NO A/C . NEVER RENTING FROM THIS LOCATION AGAIN .
CRYSTAL PGreat service
JASON C