I recently rented a U-Haul truck to move my daughter from Fort Lauderdale to Clearwater. The rental itself was fine, but my experience at the drop-off location was extremely disappointing. When I arrived at SUNSET POINT AUTO SALES LLC to return the truck, I was instructed to leave it in front of the business. As I walked around the truck, I noticed the rear door was slightly open, so I closed it and asked if anything else was needed from me. The employee, who later identified herself as Lisa and who I later learned is the owner, responded very abruptly and told me I would receive an email in a few minutes. As I was leaving, my daughter noticed that a couch cushion had been thrown onto the ground in the parking lot. I immediately got out of the car, picked it up, and apologized because I had forgotten it was still in the truck. Instead of handling the situation professionally, Lisa began yelling at me and accused me of opening the back of the truck and intentionally leaving the item behind. I calmly explained that she was mistaken and that I had actually closed the rear door because it was already slightly open when I walked by. What bothered me most was not the cushion itself, but the way I was treated. There was no reason to raise her voice or speak to a customer in such a disrespectful manner. The cushion was my property, and rather than asking about it, it was thrown onto the ground before I even had a chance to realize it had been left behind. Customer service matters, especially when representing a brand like U-Haul. Unfortunately, this was one of the most unpleasant customer service experiences I have had, and I will also be reporting the incident to U-Haul customer service.
RAINIERO D
Familys Empire Multi Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hollywood, FL 33023
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Place just looks sketchy...Better office facility
steve jReturning a truck is easy, but returning a trailer was difficult without physical assistance lifting the tongue off the ball hitch.
Miguel LAre you all out of your minds? My $30 rental ended up at $230 is this an actual joke? im disputing the charges
Abraham HGood
demesvar d