The owner was very nice, and made sure I had everything I needed, and didnt charge me for a bunch of unnecessary things. Awesome location.
sharnae l
Gardea Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Horizon City, TX 79928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Uhaul even smelled clean when we picked it up. I dont remember the gentleman's name but he was very professional and I would definitely recommend him and his location!!
Amanda WGreat Customer Service and trailer very clean
Lorraine AOutstanding customer service and very helpful with the rental
ESWIN JThe only problem I had was that I was called the day before to inform me that the moving truck I was going to use had maintenance issues. So, I had to pick up the truck at a different location, which was 30 minutes away. This significantly changed my plans and caused my departure to be later than expected. Because of that, I was unable to return the truck on time. The day prior, I tried calling the drop-off location twice. The first time, I was put on hold for so long that, due to traveling, I lost signal on my phone and the call was dropped. The second time I called, I spoke with someone for a few seconds, but I’m not sure if they hung up on me; the call just ended, unlike the first time, when it was clear the call was dropped. I called early the following morning to notify them that I would be late. The lady who answered the phone was not happy that I was going to be late. She told me that the person who was supposed to pick up the truck I had was in front of her, waiting for it. I highly doubt that was true, since the truck wasn’t expected to arrive until 10:30 am, or perhaps the person was there three and a half hours early to pick it up. She also suggested that I could use a storage unit to store my household belongings, not considering that the problem still existed and that I wouldn’t be able to unload a 26-foot truck by myself in three hours. When I asked her to please let me know what the extra fees would be, she quickly told me to call back later to find out the charges. I didn't care what the fees might be; I was willing to pay, but she was unwilling to give me that information. Instead of demonstrating understanding, she was upset that I couldn't bring the truck back. I at least expected her to understand that issues happen and that sometimes plans change, just like when I was understanding when Uhaul asked me to pick up a truck 30 minutes away. Not giving attitude and acknowledging that things change. Regardless, my U-Haul experience wasn’t too bad; it’s just that one person made it unpleasant. This is the first time I’ve used something other than Penske for my military moves, and now I plan to go back to Penske for my next move.
Ivan G