Unhappy with my experience with this location and customer service assistance. Was lied to about receiving some assistance on my transaction from this location and Rojas & Joe Battle . Seems to me that the transaction was more important than customer satisfaction. Received toy hauler without trailer wiring adapter ( not safe for traveling ) was recommended to go to Walmart and buy it myself as if I didn’t already drop a good amount on the rental already . Called Uhal referred to 3 different numbers and nobody was able to assist me, noted a manager would call me on Monday didn’t get a call .
Josue L
Gardea Furniture
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Horizon City, TX 79928
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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There was an issue with my rental. A area field manager contacted me and resolved the issue. I am completely satisfied with my rental with U-Haul.
mark sMr. Gardea was great, excellent location.
Russel WThey tried to over charge me. One of the employees came to my house unannounced. When I dropped off the truck they tried to over charge me for gas. The employee called and text my phone numerous times harassing me for gas money and lied when I returned the truck. I took a picture of the gas before I left the lot and the gas was half full. He said he took a picture before I took the truck and it was fulI. will be calling corporate to submit a formal complaint. Do not go to this location. They are trying to hustle people out of there money, and they will show up at your house unannounced. Very unprofessional! I’ve never had to deal with this before with any other location.
Aleasea JHad what I needed when the larger places didn’t. Very polite, down to earth representative, quick in and out on pickup and return. Truck functioned as expected. Thanks!
PAUL A