The process was rushed and the staff did not have the information I had already provided to u-haul. Additionally, they did not have the pads that were requested.ERICA A.
Trailer Rental & Towing in Houston, TX at Big Red Rentals Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Clean up this locationJeffery P.
Everything was well organized great serviceSHERIKA W.
The rental return process needs to be much smoother. Needs better stock of equipment ball and hitch etc etc.JUSTIN ANDREW B.
Unit was not ready on time , suppose to pick up at 11am, not ready till 1pmDaniel M.
Good customer service, no bad attitude.Warren E.
Not in an ideal part of Houston and not very convenient vs where I thought my pick up location would be.Gordon H.
More auctionMarwa A.
The information about fees should be expressed and explained before charging the customer's card. I was unaware of the $100 deposit until my card was already charged.cathy M.
He charged me 6.65 cent for gas when the truck was already on full. Charged me extra 5 miles. I was over charged about $15. Never will get Uhaul from there again. Representative was very dry.Jamal S.
Just keep up the good work.Eluterio S.
He was helpful and very kind and I would recommend this place to anyone and everyonePatrick P.
JR was friendly, knowledgeable & helpful. We were quite satisfied with our experience...KEITH C.
Hire more people like this.Victor P.
The store had no A/C and it's HOT! And it's very dirtyRolando M.
Light out left sideguillermo M.
Make sure the proper equipment rented is availableMONICA D.
The truck share after hours thing is a pain in the butt. It either needs to be eliminated or severely over hauled. The process took way too long and at every step of the check out, I had to take a picture of my driver's license. Which maybe wasn't the greatest q uality the first time but seriously the ninth time, ridiculous.victoria S.
VERBALY GO OVER THE REQUIREMENTS ,TIMING,ETC. WITH THE CUSTOMER SO THERE IS NO MISTAKEN THOUGHTS IN THE PROCESS !!!Dennis C.
Interior windshield was not clean. Washer fluid reservoir was emptyJason S.
My original pick-up location did not have the truck as scheduled, due to the previous customer not returning it. Big Red was close to the original location, but I had to Uber over to it at my cost.MICHAEL F.
Have variety of tow hitch and plug adapter connections available.Javier H.
The person was very helpful and helped me save money on my move by answering all my questions and giving me advise when I asked for it. This was one of the most positive experience I've ever had with a Uhaul dealer.edwin W.
Location personal real rude. Greeted him he looked me in the face and didn't respond.CORNELIUS D.
The truck was overall nice, but at Highway speeds the front end shook and the driver door rattled badly. If not for that the truck was a really nice piece of equipment! Easy to load and handle on the road!Timothy J.