I got charged for using furniture pads and I didn't even request them or received them!Danielle R.
Trailer Rental & Towing in Houston, TX at Community Self Storage V
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Houston, TX 77077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Good prices, reliable trucks, ok personnelSEAN K.
You guys took my gasoline fuel without reimbursement. I bought excess gas into the truck and I did not get compensation reimbursement for it. If it you or uhual, you guys are thieves.Abdullateef M.
Susan was extremely rude and unprofessional. I would appreciate someone contacting me so I can give further feedback on my experience at this location.KIRSTEN B.
Susan was fabulousLORI M.
Staff. We friendly people eery well keepedDEBORAH M.
I was charged fuel when I felt the gas tank didnt move a bit from when I first got the uhaul.Destiny D.
Ask people when returning the truck that they need to fold the furniture pads and remove 2 pieces of cardboard otherwise they will pay 25$ cleaning feelorenzo D.
Customer Service - Not up to the mark. It was still good but not excellent.Nishit J.
The check out process was confusing because the app shut me out once I said confirm charge but no instructions on where to drop off the keysNatalia M.
The truck needs a little work done to it. While idling, it shakesMichael J.
Location and staff were good, but I would not recommend U Haul in general. I booked in advance and provided all the required documents (foreign driving license). Nobody bothered to contact or check while I had time. Only when I arrived at the location with license only you started asking for all additional documents, which I did not have. At the end had to cancel the reservation and book again from the counter. Price per mile turned out to be very different than in the original booking. So, unhappy overall. It would have been easier to rent from normal rental company.Sergey F.
At first the older lady wasn't to friendly(Can't remember her name)eventually she opened upZIYA A.
Easy to rent, highly recommendedParas B.
Let me have one of those cool mask lolAdrien C.
very unprofessional waited an hour so the representative could figure out how to give me the van using the phone. And most importantly they had the miles on the van was wrong and i told her the miles on the van is different than what was written , she told me she will fix it in the system however she didn't and i am being charged for traveling more than 100 miles where i just went for 20 miles. and i am calling the place the are hanging up on me. please give me my money backShadi T.
It would be to have a bilingual staff .Walter D.
Took me an hour and a half to get the truck. Customer service when I dropped it was completely non-existent. Would not do business here againPhilip M.
Great serviceDoug B.
Quick response was not givenWilliam V.
The location was close to my home. The property was well maintained and appeared to be clean. I would not recommend due to the poor customer service of the employees who handled my transaction. I was rushed and policy and procedure was not handled properly. My experience as a customer was poor. Employees did little to make sure I was welcomed. I was immediately and very rudely informed I would not have access to the store due to COVID-19 and that I'd better off completing everything online before appearing at the door. This was completely understandable but the demeanor of employee Susan was down right rude. I will not be a repeat customer not will I refer the services.Norkeshia B.
The cargo van was great, it was almost brand new and drove better than some of my cars. Great gas mileage too.david K.
very helpfulTodd W.