(1) It was not organized and I needed to wait a bit to get serviced. The store was not a dedicated U-Haul store and looked more like a thrift store. However, I do want to kudo Jimmy (they person worked there) who helped me to adjust the mirrors to ensure my safety. (2) On 11/13 at 4:30PM, I went to pick up the U-box at 2890 W Sam Houston Pkwy S, Houston, TX 77042. It was a terrible experience. Again, they were not ready for me to pick up the U-box and the lady worked there seemed not familiar with the process. Before I went, the person on the phone told me that there would be someone help me to hook up the u-box to my Uhaul truck and there was no one help and the lady did not know how to do it either. A guy who used to work there was generous enough helping me hook up the Ubox to the truck. When I was checking out, the lady ran into some issue on the computer that one of the step could not go through because I did not complete the "pre-inspection" which I was not told to do and I had no clue what it was about. She called her boss on the phone and her boss was not able to figure out either and told me I need to go to another store to pick up the ubox if I still want it. (first of all, I was helping to tow the ubox from Houston to Round Rock and it's not I need the uBox). End up I told them don't bother and I do not want it as they were not ready and has wasted my time for about 1 hour which delayed my schedule driving back to Austin area. Her boss told me that I will need to unhook the Ubox and put it back to where it was originally otherwise I would get charged. This again pissed me off as "I WAS TRY TO HELP" and Uhaul was not ready and wasted my time then saying I would get charged if I don't get it right back to what it was. One of the worse customer service I have ever experienced!!!Antony H.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Houston, TX 77077
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The person I spoke to at this location was rude and unfriendly. Didn't want to help. Asking him for anything only upset him and he visibly looked irritated when asked him for a business card. However, I think the actual owner Candy Ortiz helped me on the phone at this westheimer location and she was nice and accommodating. Whoever her employee or assistant was, was not friendly or helpful at this location.alex P.
Needs: friendlier and prompt service, designated area/section of store to do uhaul transactions. was very confusing and chaotic when I arrived.jamira V.
Seats ware covered in dog hairgeorge S.
Very helpful and thorough!QUENTERIA J.