The location needs to be put in a better place. I don’t know if it is personally on, but it needs some sprucing up. It look like it’s in an abandoned shopping center. There are no lights, but that’s not on the U-Haul company. it’s just in the location. It needs to be in a place where there is better lighting and you feel comfortable picking up and dropping off your vehicle. It’s just not, the safety that I’m looking for know the vehicle was not clean at all other than that. It was just an average rental but the young lady that checked me out was wonderful. She is very kind polite and very helpful but her location would not feel safe for her thanks again looking forward to using U-Haul, but just not at that location .
Travis G
Westchase Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77077
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Customer Reviews
- 3.5 Average Customer Rating
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Worst Uhaul location ever. Dirty and grimey. Staff there were smoking weed
Gabriel GThe personnel I dropped the trailer off with was asleep when I arrived and unable to provide any documentation for proof of return and receipt of the trailer. I felt uneasy about the situation and was fearful I would have further issues like U-Haul stating I did not return the trailer. I eventually received a receipt so I am hopeful that all is well.
Liza YI had a very good experience
Hazzaa MThey even tried to steal my item I left by mistake. The truck was filthy from the inside of the truck to the back of the truck
COURTNEY W