I did not realize when I rented it was self check in. We spent 2 hours between trying to do it ourselves and with the 1 800 lady trying to get the key out of the box it said I had international license. It would not take them. My niece had to use hers. It was not the spot I picked it up was the problem. We put 3 or 4 different passwords in trying to get the lock to unlock. It was a nightmare Then you charge me almost 34.00 more with no explanation after I had paid 145.00. I was not trying to make a truck payment just lease it for a day
Gerri H
Roos LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Huntington, WV 25705
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Customer Reviews
- 3.5 Average Customer Rating
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This location is not clearly marked does not have clear, parking or clear instructions
Montana GCheck address against Google Maps, not correct.
Chris SMy pickup was a disaster. I was originally scheduled for pickup in Springfield, ky. Then was told it would be Bardstown ky. On arrival in Bardstown the ap did not work and when I called customer service I was told my pickup would be Lebanon ky. This travel delayed my move 3 hours. My drop op location was not clearly marked that it was a U-Haul location. It was a parking lot at a consignment store. And once again the ap malfunctioned. I will not be using U-Haul again nor recommending to anyone.
Mary KI'm used to renting from a uhaul store. Little difference.
Robyn S