Lot was full of trucks it was hard to find a space and the signage for where the key Dropbox was was next to none
Harold F
Acre Capital LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46201
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Customer Reviews
- 4.0 Average Customer Rating
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The hand dolly and furniture pads I ordered were not included in the rental.
Allan LThe experience was positive overall, with the exception of an issue encountered during the key return process. The keybox was not located, necessitating a call to customer service, which resulted in instructions to leave the key under the door. Despite this minor inconvenience, the experience was otherwise satisfactory.
CHIRRIKKA KI can not think of anything it was so easy
teresa mThe site is not well marked, and hard to find initially. The office is inside of a building, on the 3rd floor, with a very small UHaul sign near the front door. There are no signs showing how to find the office on the 3rd floor. On the 3rd floor, the office was locked, and the sign on the door said "back (at noon)", though I arrived just after 10:00 am when the office is supposed to be open. I found the person running the office in a truck when I went back downstairs to figure out how the other people there were able to get their keys. Why not put a sing on the FRONT door (or at LEAST on the 3rd floor door) saying "I'm in the parking lot, thanks, John"? I did find John, who was very helpful, but only after a great deal of unnecessary frustration. When I returned the truck, I could not find the drop box, had to call UHaul. Why no sign o the door indicating that the drop box is on the South side of the building? It was very difficult to find! More frustration at drop off.
Leslie M