The office was closed be the drop off time. We had to call someone took a minute to find the number call a few times before someone asked. The spot was so hands off you did it all yourself.
Janet P
Acre Capital LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The man in charge was late. He did not show up and continued to tell building managers he was 5 minutes out. The building managers were very helpful and so was the representative when we called UHAUL. The man in charge did not even apologize. It made us late for work. Truck was unlocked, back door was open, and dirty in truck. Will not rent from there again. Will continue to trust UHAUL because of past experiences. Easy check-in and out.
Rosalie RThis is not where I reserved. Apparently the manager where I reserved was sick and that spot didn’t open. So I was sent to this spot which had the truck but no boxes or furniture pads which I’d already purchased. So sent to third site to get boxes and pads. Put me at least 1 1/2 - 2 hours behind. If some who made the initial change in location would have looked at my order, it would have been much better.
Robert DI had a great customer experience. As a customer service manager for many years myself, I always make a point to point out someone who knows the importance of creating a great customer experience and this gentleman did an awesome job of making my experience great, he answered all of my questions, was patient with me and made sure I was taken care of. If I ever need to use I-Haul again, I know exactly where to go!
Nanette PFriendly staff.
Lauren B